User Support - Bloomberg Technical Support (Bahasa Indonesia Speaker) - Singapore

AI in this role

Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across 150 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
What’s the role?
You will provide support for new and existing Bloomberg clients. You will collaborate with Sales to address clients’ connectivity requirements, lead the installation of Bloomberg Terminals, as well as coordinate closely with a variety of internal teams to deliver access to the Bloomberg infrastructure. You will resolve technical issues and proactively maintain Bloomberg performance to the utmost level, which will include circuit usage and network performance.
You need to be a confident and well-organized communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, in addition to telecommunication providers, service vendors and a variety of internal partners to ensure the highest quality of service to our customers.If you wish to be involved in an exciting, fast-paced and challenging role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you.
We'll trust you to:

Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity
Engage with internal and external partners to resolve service issues
Coordinate installation and maintain customers’ connectivity to Bloomberg's network
Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services
Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality

You’ll need to have:

Minimum 1 year of experience in a client-facing technical support role (internal or external users) within the last 5 years.
Proven track record of supporting internal or external clients in at least two of the following: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office)
Professional fluency in Bahasa Indonesia (written and spoken) to effectively manage and support Southeast Asian clients.
Excellent presentation and communication skills in English
Demonstrated continuous career growth within an organisation
Bachelor's degree or degree-equivalent qualifications
Experience in multitasking within a high-volume environment with simultaneous projects and tasks
Demonstrable experience of coordinating with multiple teams to meet deadlines
Flexibility to accommodate occasional evening & weekend work (time off in lieu)

We'd love to see:

CompTIA A+, NET+ or CCNA certification
Experience with telecommunications lines, basic network design and security
Experience with FIX protocol
Exposure to vendor cloud technology e.g. AWS, Azure
Experience with setting up & troubleshooting virtual environments (VMware, Citrix, etc.)
Ability to communicate effectively and negotiate resolutions to difficult scenarios
Ability in picking up new technologies and concepts quickly

If this sounds like you:Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional
Why Bloomberg?We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits:Singapore | www.bloomberg.com/singapore
Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritise candidates with legal authorisation to work full-time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

How we rate this

User Support - Bloomberg Technical Support (Bahasa Indonesia Speaker) - Singapore at Bloomberg rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.