Level

First Abu Dhabi Bank

Virtual Relationship Manager - Emiratized Role

AI in this role

We are seeking a Virtual Relationship Manager to join our dynamic team and drive the growth of our customer base. The successful candidate will be responsible for managing and activating a portfolio of customers, primarily non-borrowing, to achieve monthly and annual KPI objectives. This role requires a commercial focus, ensuring excellent customer service and a superior client onboarding experience. The ideal candidate will have a strong understanding of our products, policies, and processes, and be able to effectively cross-sell and refer customers to other units within the segment.
  • Manage and grow a portfolio of 400-500 customers, primarily non-borrowing, to achieve sales and growth targets.
  • Meet and exceed monthly and annual KPI objectives across portfolio growth, revenue, cross-selling, and customer activations.
  • Focus on activating dormant/inactive customers and ensuring timely KYC updates and due diligence.
  • Maintain a thorough knowledge of all products, policies, and processes to deliver a superior client onboarding experience.
  • Effectively manage current account excess and account conduct, ensuring no mis-selling and offering transparent product recommendations.
  • Resolve customer redresses and ensure timely resolutions, maintaining excellent customer service.
  • Participate in people development, learning, and training programs to enhance sales effectiveness.
  • Strictly adhere to KYC, compliance, and internal processes, ensuring satisfactory audit ratings and minimizing potential losses.
  • Proactively identify and manage risks, adhering to governance and control frameworks.
  • Stay updated on competition offerings and provide suggestions to improve our products and processes.
  • 3 years of relevant experience in Corporate, Commercial, or Business Banking, managing a customer base in a similar position.
  • Bachelor's Degree in Business Administration, Finance, Banking, or a related field is preferred.
  • Strong knowledge of banking products, policies, and processes, with a focus on customer service and sales.
  • Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
  • Proactive and self-motivated, with a results-driven approach and a passion for learning and development.
  • Ability to work independently and manage a large customer portfolio effectively.
  • Familiarity with banking software and systems, and a basic understanding of KYC and compliance procedures.
  • Willingness to participate in training and development programs to enhance skills and knowledge.
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
  • A team player with a collaborative mindset, willing to work closely with colleagues and stakeholders.

How we rate this

Virtual Relationship Manager - Emiratized Role at First Abu Dhabi Bank rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

  1. ●●●● Builds AI80 to 100
  2. ●●●○ Works on AI60 to 79
  3. ●●○○ Uses AI40 to 59
  4. ●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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