VP Delivery and Operations
Gentrack is hiring a VP Delivery and Operations in London, United Kingdom. Level rates it ; you can apply on Gentrack.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Level classes it as an executive role.
- Gentrack has 14 other open roles on Level.
- Posted in the last few days.
AI in this role
As VP of Delivery and Operations, you’ll lead and grow Veovo’s delivery and service operations: everything involved in delivering and running our products for customers, plus the tools, capabilities and governance we need to keep growing. You’ll sit on our senior leadership team and help shape and execute Veovo’s strategy and operating model.
You’ll hold the delivery and service P&L. You’ll make sure we have the capacity to meet demand and keep our methods and tooling ahead of the curve. You’ll lead a global matrix team that includes Regional Heads of Delivery, Service and Cloud Operations, technical consultants and our Delivery Factory. You’ll work closely with our Regional GMs, backing bids and leading senior customer engagements, and you’ll support M&A integration as we grow.
Key Responsibilities
- Own global delivery and service operations, making sure we deliver successfully, profitably and to the standard our customers expect
- Hold the delivery and service P&L, including forecasting revenue and costs and managing spend across people, cloud and third parties
- Lead a global matrix team that includes Regional Heads of Delivery, Service and Cloud Operations, technical consultants and our Delivery Factory
- Make sure we have the capacity, tools, methods and governance to meet demand and keep growing
- Partner with our Regional GMs to win business, backing bids and tenders with expert people and advice
- Lead senior customer engagements and escalations, building long-term, transparent, outcome-focused partnerships
- Recruit, develop and motivate great people, and set clear standards for performance
- Support M&A execution and integration, and help shape Veovo’s strategy and operating model
Skills, Knowledge & Expertise
- Senior leadership of technology delivery and service management in a mission-critical domain, ideally airports or aviation
- Experience running SaaS operations at scale
- Accountability for a multi-million-dollar P&L, with strong commercial and financial acumen
- A track record of leading global teams of 50+ across time zones and cultures, both office-based and remote
- Credibility with senior customers at C-level and director level, across the full lifecycle from winning work to delivering and supporting it
- Strategic thinking, with sound judgement and the confidence to make decisions
- High emotional intelligence and the ability to handle difficult conversations calmly and directly
- A technical or engineering degree, or equivalent experience
How we rate this
VP Delivery and Operations at Gentrack rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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