Wroclaw, Poland | Airline Customer Contact Centre Agent

Description

Description
Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.

We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable.

Your specific responsibilities will include:

•    Handle inbound customer inquiries with professionalism and empathy

•    Promote, upsell, and cross-sell Qatar Airways products and services

•    Create, modify, and refund flight reservations

•    Provide accurate fare quotes and assist with ticket issuance and re-issuance

•    Support e-commerce, trade, and loyalty program activities

•    Escalate complex queries when needed to ensure smooth customer experience and satisfaction

Relocation & Training
This role requires relocation to Wroclaw, Poland. You’ll receive:

•    5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies

•    Dedicated support from experienced specialists every step of your onboarding journey

What We Offer
•    Competitive Salary- Rewarding your talent and experience

•    Travel Privileges- Explore the world with exclusive flight benefits

•    Private Healthcare- Luxmed coverage fully paid by Qatar Airways

•    Monthly MyBenefit Points- Choose perks that match your lifestyle

•    Social Fund Access- Co-financed holidays, cultural events, and festive bonuses

•    Referral Rewards- Get paid for helping us find great talent

•    Relocation Support- Assistance for candidates moving to Poland

•    Annual Leave - In full compliance with Polish labor law

Qualification

About you

We’re looking for candidates who bring passion, energy, and a customer-first mindset. Ideal qualifications include:

Education & Experience

•    Minimum high school diploma

•    At least 1 year of customer service experience

•    Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline
           Basic Tariff course certification can be considered.

Skills & Attributes

•    Fluent in English and either Italian or Spanish- minimum C1 level proficiency in English and one other language

•    Strong communication and active listening skills

•    Tech-savvy with solid typing abilities

•    Comfortable in fast-paced, high-volume environments

•    Warm, expressive, and service-oriented personality

•    Adaptable, eager to learn, and open to new systems

•    Able to work under pressure and in rotating shifts (no night shifts)

•    Knowledge of European languages like Spanish, French or German is an added advantage; C1 proficiency level is expected