AmazonWW Process Optimization Lead, WW DSP Payments
Amazon is hiring a WW Process Optimization Lead, WW DSP Payments in Nashville, United States. It pays $17-$28/hr and Level rates it ; you can apply on Amazon.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include Excel, process optimization and dispute resolution.
- Level classifies it as a mid-level role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Optimize payment processes, resolve partner disputes, and manage operational workflows for Amazon Last Mile.
The WW Delivery Service Partner (DSP) Payments Team works with DSPs, Business Coaches, Finance, Fleet Managers, and Delivery Stations to support the relationship between Last Mile and our DSPs. We are responsible for providing world-class payments and services to DSPs.
As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding payments. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.
Key job responsibilities
- Execute daily / weekly / monthly Payments tasks by following standard operating procedures (SOPs).
- Optimize and Automate Process/Tasks.
- Resolve payments disputes from internal teams based on SOP.
- Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.
- Daily metrics, Wiki updates, and DSP support updates.
- Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.
- Communicates with Delivery Service Providers and acting based on SOP.
- Resolve payments disputes from internal teams based on SOP.
- Maintain dispute records and document
- Review and update SOPs as required
- Prioritize while balancing multiple tasks
- This role involves working different shifts with the potential of overtime.
- Assist with other DSP program activities as needed.
About the team
We're working to be the most Customer-centric company on earth. One customer experience we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.
Basic qualifications
- Experience using data to drive root cause elimination and process improvement
- Experience with Microsoft Office products and applications
Preferred qualifications
- Bachelor's degree
- Experience with end-to-end project management
- Knowledge of SQL
- Proficiency in at least one additional language, such as Spanish, Portuguese, Arabic, Italian, German, Japanese, or Hindi.
- Proficiency in at least one additional language, such as Spanish, Portuguese, Arabic, Italian, German, Japanese, or Hindi.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 16.82 - 28.07 USD hourly
How we rate this
WW Process Optimization Lead, WW DSP Payments at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where process optimization was part of your work. What did you do?
- Tell me about a project where dispute resolution was part of your work. What did you do?
- Tell me about a project where sop maintenance was part of your work. What did you do?
- Tell me about a project where payments processing was part of your work. What did you do?
- Tell me about a project where operations was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Process Optimization, Dispute Resolution, Sop Maintenance, Payments Processing, and Operations. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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