As of October 27, 2026, About 1 in 10 customer service jobs posted in the last 90 days ask you to use AI tools or work on AI. Out of 3,960 postings, 14 are Builds AI, 266 are Works on AI, 120 are Uses AI, 3,560 are Little AI. Down from 18% in the 90 days before that: 10% of customer service jobs posted in the last 90 days ask for AI, 8 points fewer.
AI in Customer service jobs
About 1 in 10 customer service jobs posted in the last 90 days ask you to use AI tools or work on AI.
Updated Oct 27, 2026
3,960 customer service jobs, by AI level
Jobs posted in the last 90 days, grouped by how much AI is in the work the person hired would do.
| Level | Share of postings | Postings |
|---|---|---|
| <1%14 jobs | ||
| 7%266 jobs | ||
| 3%120 jobs | ||
| 90%3,560 jobs |
Down from 18% in the 90 days before that: 10% of customer service jobs posted in the last 90 days ask for AI, 8 points fewer.
The job is building AI systems.
The daily work is on AI products, without building the model.
An ordinary role that requires AI tools.
AI is not part of the work.
AI skills named in customer service jobs
- AI agents6% (239 jobs)
- Claude1% (43 jobs)
- Prompt engineering1% (41 jobs)
- AI safety1% (34 jobs)
- Copilot1% (33 jobs)
- ChatGPT1% (29 jobs)
Starting pay by AI level
Among customer service jobs that publish a salary range in US dollars, the median starting salary is $144,000 for Builds AI, $160,000 for Works on AI, $110,000 for Uses AI and $90,000 for Little AI.
- $144,000 (13 jobs with a salary)
- $160,000 (152 jobs with a salary)
- $110,000 (51 jobs with a salary)
- $90,000 (721 jobs with a salary)
Recent customer service jobs that ask for AI
PH - Pasay, Philippines - Manila2d
$295k-$350kSan Francisco Bay Area, CaliforniaRemote3d
api
$240k-$275kSan Francisco Bay Area, CaliforniaRemote3d
api
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Questions about AI in customer service jobs
How many customer service jobs ask for AI?
Which AI skills do customer service jobs name?
As of October 27, 2026, the AI tools and skills named most often in customer service job postings are AI agents (6% of postings), Claude (1% of postings), Prompt engineering (1% of postings) and AI safety (1% of postings).
Do customer service jobs that ask for AI pay more?
As of October 27, 2026. Among customer service jobs that publish a salary range in US dollars, the median starting salary is $144,000 for Builds AI, $160,000 for Works on AI, $110,000 for Uses AI and $90,000 for Little AI. Only postings that publish a salary range count, and the figure is the lower end of the range.
What do the four AI levels mean for a customer service job?
Builds AI: The job is building AI systems. Works on AI: The daily work is on AI products, without building the model. Uses AI: An ordinary role that requires AI tools. Little AI: AI is not part of the work. Each posting is rated on what the person hired would do day to day, not on what the employer sells.
Method: every job posted on Level in the last 90 days under this title is counted once, open or closed, on its posting date. Each job is rated on the work the person hired would do and placed at one of four levels, see our method. AI skills come from a fixed list of tools and skills named in the posting. Pay is the lower end of published salary ranges in dollars, median per level, shown only with at least 10 jobs. Postings change with coverage and sources, so comparisons with the earlier period describe postings, not the job itself.
Cite this page
Level (jobsbylevel.com), "AI in Customer service jobs". Share of job postings at each AI level, last 90 days. Data measured on October 27, 2026. License CC BY 4.0. https://jobsbylevel.com/ai-in-your-job/customer-service