Senior Customer Success Operations Manager

NVIDIA is hiring a Senior Customer Success Operations Manager in Santa Clara, United States. It pays $176k-$276k a year and Level rates it ; you can apply on NVIDIA.

Level's read on this job

Level rates this customer service role Uses AI ●●○○: an ordinary role that requires AI tools.
Pay on this posting starts 76% higher than the typical customer service posting on Level.
The posting mentions AI agents among its tools and skills.
NVIDIA has 2,700+ other open roles on Level.
Posted in the last few days.

AI in this role

ai-agents

We are seeking an innovative Senior Customer Success Operations Manager to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.

In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.

What you'll be doing:

Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.

What we need to see:

BS degree or equivalent experience
12+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
Excellent communication, partner coordination, analytical, and problem-solving skills!

Ways to stand out from the crowd:

Background with NVIDIA AI technologies and platforms.
Experience with ServiceNow or similar Customer Success workflow platforms.
MS in Computer Science or equivalent experience in a related professional background.

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most experienced and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you!

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 176,000 USD - 276,000 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until October 30, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

How we rate this

Senior Customer Success Operations Manager at NVIDIA rates 47 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Customer Success Operations Manager is an open job at NVIDIA.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is $176k-$276k a year.
The role is based in US, CA, Santa Clara.
The job was posted on October 26, 2026.
Seniority: senior.
Applications are handled by NVIDIA. Apply on NVIDIA

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI agents

Also common in customer service jobs at this level

SQL AWS Azure Google Cloud

Pay

This job starts at: $176k
Typical customer service job: $100k

This posting starts 76% above the typical customer service job. See customer service jobs

Questions you could be asked

How do you decide when an AI agent can act on its own versus asking for approval first?
This role expects you to use AI tools as part of the job. Which ones have you used, and for what?
Tell me about a time an AI tool got something wrong. How did you catch it?

Adapt your resume

List these exact terms on your resume: AI agents. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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