Account Management Specialist

Tabby is hiring an Account Management Specialist in Dubai, United Arab Emirates. Level rates it ; you can apply on Tabby.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions account management, client relations and upselling among its tools and skills.
Level classes it as a mid-level role.
Tabby has 62 other open roles on Level.
Posted within the past two weeks.

AI in this role

Manage enterprise merchant accounts to drive long-term growth and product adoption.

account-managementclient-relationsupsellingcommercial-strategy

About Tabby:

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 20 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $14 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and now has an implied valuation of $4.5 billion.

About the Role:
The Account Management Specialist manages a portfolio of strategic and enterprise merchants, driving long-term growth, retention, and product adoption across accounts. Acting as a trusted advisor, the specialist is responsible for developing account strategies, identifying revenue opportunities, and delivering data-driven recommendations that maximize merchant performance and business outcomes.

This role requires strong commercial acumen, analytical capabilities, and stakeholder management skills. The Account Management Specialist is expected to operate independently, lead strategic merchant conversations, influence decision-making, and drive the adoption of Tabby's full product suite. The role also plays a key part in cross-functional initiatives, process improvements, and strategic projects that support broader business objectives.

Key Responsibilities

Strategic Account Management:

Own and manage a portfolio of strategic and enterprise merchants, driving retention, growth, and long-term partnership success.
Build relationships with key decision-makers and act as a trusted advisor to merchants.
Develop and execute account growth plans aligned with merchant objectives and Tabby's commercial strategy.

Revenue Growth & Product Expansion:

Drive revenue growth through upselling, cross-selling, and expansion of Tabby's products and services.
Identify opportunities to increase product penetration across the portfolio, including new and existing solutions.
Lead commercial discussions and proactively position relevant products based on merchant needs and performance insights.
Own pipeline generation within the portfolio and track expansion opportunities through to execution.

Data Analytics & Portfolio Optimization:

Analyze merchant performance, transaction trends, conversion metrics, and product adoption to identify growth opportunities and risks.
Translate complex datasets into actionable recommendations that improve merchant performance and revenue contribution.
Conduct portfolio reviews, business reviews, and strategic performance discussions with merchants.
Build dashboards, reports, and presentations to support data-driven decision-making.

Strategic Projects & Business Initiatives:

Lead and contribute to strategic initiatives, product launches, operational improvements, and merchant experience enhancements.
Identify process improvement opportunities and support automation and scalability initiatives across the business.
Partner with leadership and cross-functional teams on high-impact commercial and operational projects.

Merchant Success & Problem Resolution:

Proactively identify merchant challenges and business risks before they impact performance.
Take ownership of complex merchant escalations and coordinate stakeholders to drive timely resolution.
Ensure merchants receive strategic recommendations and solutions that support continued growth.

Cross-Functional Leadership:

Collaborate closely with Product, Marketing, Sales, Operations, Risk, Finance, and Tech teams to deliver merchant solutions and achieve business objectives.
Act as the primary point of coordination for strategic merchant initiatives requiring cross-functional involvement.
Influence internal stakeholders and drive alignment to achieve successful merchant outcomes.

Skills, Knowledge & Expertise

Bachelor's degree in Business, Marketing, Finance, Economics, or a related field.
3-5+ years of experience in Account Management, Customer Success, Partnerships, Business Development, or a similar client-facing role.
Proven experience independently managing enterprise or strategic accounts.
Strong commercial mindset with demonstrated success in driving revenue growth, upselling, and cross-selling.
Advanced analytical skills with the ability to interpret data, identify trends, and translate insights into business recommendations.
Experience conducting portfolio reviews, business reviews, and presenting performance insights to senior stakeholders.
Strong stakeholder management, negotiation, and relationship-building skills.
Ability to manage multiple strategic initiatives and priorities simultaneously.
Experience working cross-functionally with Product, Marketing, Operations, Finance, and Technical teams.
Advanced proficiency in Excel/Google Sheets and experience with Tableau, Power BI, or similar analytics tools.
Experience within fintech, payments, BNPL, e-commerce, or technology industries is preferred.

How we rate this

Account Management Specialist at Tabby rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Account Management Specialist is an open job at Tabby.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Dubai, United Arab Emirates.
The job was posted on October 28, 2026.
Seniority: mid.
Applications are handled by Tabby. Apply on Tabby

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Account ManagementClient RelationsUpsellingCommercial Strategy

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where client relations was part of your work. What did you do?
Tell me about a project where upselling was part of your work. What did you do?
Tell me about a project where commercial strategy was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Account Management, Client Relations, Upselling, and Commercial Strategy. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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