Account Manager

Account Manager

English & French

Are you passionate about building strategic customer relationships and creating long-term value?

Do you enjoy identifying opportunities, delivering customer-focused solutions and driving sustainable growth?

About the Role

As an Account Manager at Elsevier, you will be responsible for growing and developing assigned accounts and territories. You will manage renewals, identify new business opportunities and build strong relationships with key stakeholders.

By understanding your customers’ priorities, challenges and industry trends, you will position Elsevier’s portfolio of solutions to support their strategic objectives and deliver measurable value.

Responsibilities

• Develop and maintain strong, trusted relationships with key stakeholders across assigned accounts.
• Conduct customer needs analyses to understand strategic priorities, challenges and growth opportunities.
• Develop and execute strategic account plans aligned with customer objectives.
• Achieve revenue targets through new business, cross-selling, upselling and timely renewals.
• Position Elsevier solutions through a consultative, value-based sales approach.
• Use data and insights to identify opportunities, support decision-making and provide accurate forecasts.
• Collaborate with colleagues across marketing, product, customer success and other teams to deliver the best possible customer experience.
• Navigate complex stakeholder environments and adapt to changing customer and market needs.
• Maintain strong knowledge of customer industries, Elsevier’s evolving portfolio and relevant market trends.

Requirements

• Fluency in English and French is essential.
• Bachelor’s degree or equivalent professional experience.
• Good experience in B2B sales or account management, preferably within a corporate or knowledge-based environment.
• Demonstrated experience in strategic account planning and consultative selling.
• Good communication, negotiation and presentation skills.
• Ability to build trusted relationships and work effectively across complex stakeholder groups.
• A commercial, results-oriented approach with accountability for revenue and growth targets.
• Strong analytical skills and confidence using data to inform decisions.
• Experience working in a matrix organisation.
• Proficiency in Salesforce, Microsoft Office and other sales enablement tools.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

A global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice.

At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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