Account Manager (English & Chinese Speaking)

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:

At Flexport, our mission is to make global commerce so easy there will be more of it. Over the last decade, we've grown faster than any freight forwarder in history by taking a technology-first approach and building a team of passionate experts to transform global logistics.

As our first account manager, you’re a key member of our team in Australia, you'll grow business by deepening client relationships. You'll own a portfolio of clients, uncover new opportunities in their supply chains, and be part of a high-growth team with a strong focus on tech-driven culture, performance, and career development, with the opportunity to shape Flexport's presence in the region.

What You’ll Do:

• Take ownership of business growth within your portfolio. Do this by upselling and cross-selling Flexport's supply chain and tech products
• Understand clients' business goals, the industry, and Flexport's services to proactively close and deliver new solutions that deepen client relationships. Do this by meeting with and continuously run discovery conversations with client
• Serve as the client's trusted advisor, advocating for their needs internally and finding win-win solutions for both the client and Flexport
• Run regular client touch points and business reviews to demonstrate value, uncover new opportunities, and drive retention. Do this on-site and online
• Work cross-functionally across Supply Chain Operations, Procurement, Implementation, and Trade & Financial Services teams to execute client strategy that maximises outcomes
• Proactively monitor client health to catch opportunities early and keep both client and business goals on track
• Champion product adoption by mastering the Flexport platform and showing clients how to get the most out of it

What You'll Need

• Experience: At least 5 years in sales, account management, or supply chain operations
• Domain Expertise: A background in logistics, freight forwarding, or supply chain is highly preferred
• Mindset: A client-service mindset — genuinely obsessed with client outcomes — and the courage to challenge the status quo
• Skills: Excellent communication and negotiation skills across all channels, with strong organisational discipline and problem-solving ability. A challenger at heart that will become a trusted advisor to our clients
• Execution: Strategic vision combined with hands-on, ground floor execution
• Bonus: Experience with retail, electronics, or tech verticals, global team collaboration, and AI adoption are all strong pluses

What's in it for you:

• Pioneer Opportunity: Be part of the founding commercial team in Australia, helping shape how Flexport builds its presence, processes, and culture in the market from the ground up.
• Growth: Thrive in a high-performing culture with genuine opportunities to grow within the company, backed by access to global learning programs and career development pathways.
• Technology Exposure: Work at the forefront of how AI is transforming the freight forwarding industry, a rare opportunity most companies in this space can't yet offer.
• Compensation: Competitive base salary and performance bonus, plus a guaranteed bonus to support your transition and integration into Flexport.
• Perks: Superannuation, monthly health stipend, phone bill and travel reimbursement, and company stock.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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