AmazonPosted 6mo ago

Account Manager (Mass seller management for Singapore/Malaysia/Thailand Sellers)

Account Manager (Mass seller management for Singapore/Malaysia/Thailand Sellers) at Amazon scores 35 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

VN, Hanoifull-time

AI in this role

Amazon Global Selling is seeking a dynamic and innovative Account Manager to join our Vietnam-based Southeast Asia hub, supporting sellers from Singapore, Malaysia, and Thailand. This is a unique opportunity to work at the intersection of seller success and AI innovation, helping businesses across three ASEAN markets scale their presence on Amazon's global marketplaces.
As part of our offshore model, you'll be pioneering new ways of working that combine high-touch seller engagement with advanced AI tools to maximize impact. You'll help sellers navigate their growth journey while being at the forefront of AI-powered account management innovation in the region.

Key job responsibilities
Drive Seller Growth and Performance
• Identify and onboard SG/MY/TH sellers to participate in Amazon Global Selling programs, drive feature adoption to improve customer experience
• Monitor seller performance metrics and work with sellers to achieve operational excellence
• Provide coaching on best practices to optimize selection, listings, pricing, inventory, and advertising strategies
• Conduct business reviews with sellers, analyze sales trends and drivers, and develop recommendations for growth
Account Management and Relationship Building
• Serve as primary point of contact for a cohort of SG/MY/TH sellers, delivering consultative support via one to one and one to many approach
• Proactively identify and address issues that may impact seller performance and become a trusted advisor for their Amazon business
• Escalate complex issues to appropriate teams while maintaining seller satisfaction
Program Execution and Collaboration
• Execute structured campaigns focused on different Amazon programs and products
• Maintain accurate seller records and track engagement outcomes in internal systems
• Collaborate with cross-functional teams to drive seller success
• Leverage AI-powered tools to enhance productivity and seller coverage effectiveness

Basic qualifications

- • Bachelor's degree required
- • 2+ years of account management or customer success experience, preferably in e-commerce, online services, or retail industries
- • Demonstrated success in exceeding targets using a consultative, solutions-focused approach
- • Strong analytical skills with proficiency in Microsoft Excel and data-driven decision making
- • Excellent written and verbal communication skills in English
- • Strong learning agility and genuine interest in AI technologies and their applications
- • Comfortable working with international and cross-cultural teams

Preferred qualifications

- • Experience with global e-commerce or marketplace platforms
- • Mandarin or Thai language skills are a plus
- • Experience using analytical tools, marketing tools, productivity tools, and online collaboration platforms
- • Previous experience supporting sellers or businesses in Singapore, Malaysia, or Thailand markets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.