Account Manager - Toowoomba / Warwick

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Job Description

Build Something Bigger Than a Career.
Help Local Businesses Thrive.

Account Manager • Toowoomba, Queensland

At Telstra Business Technology Centre Toowoomba, we're building something special. As our local business continues to grow, we're looking for people who are passionate about helping customers get the most from technology while building meaningful relationships, making a genuine impact, and growing a rewarding career.

This is an opportunity to become a trusted adviser to local businesses across the Darling Downs, helping them embrace technology, solve real business challenges, improve productivity, and achieve their goals.

You'll spend your time building strong customer relationships, understanding what matters to their business, and connecting them with solutions that genuinely make a difference.

Focus of the role

As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

This is a fast-paced, high-energy role where your ability to build long standing mutually beneficial relationships will be key to your success.

Why This Opportunity Is Different

Many roles focus on transactions. This role focuses on relationships.

You'll work with a portfolio of local businesses to help them maximise the value they receive from their technology investments.

You'll become a trusted partner who understands their journey, identifies opportunities to improve outcomes, and helps them navigate an increasingly digital world.

The result is long-term customer success, stronger partnerships, and sustainable business growth.

Grow Your Career Without Leaving Toowoomba

For many people, career progression often means moving away from family, friends, and community.

Here, you can enjoy the lifestyle and connection that comes with living in regional Queensland while accessing the opportunities, resources, and career pathways available through one of Australia's most recognised technology brands.

• Industry-leading learning and development programs

• Structured career progression opportunities

• Ongoing coaching and mentoring

• Exposure to emerging technologies, cyber security, cloud and AI solutions

• Employee benefits and incentive programs

• Opportunities to contribute ideas and influence the future direction of the business

When our customers succeed, we succeed.

• The support of a collaborative and high-performing team

• The backing of a trusted Australian brand

Be Part of Something That Matters

We're not looking for someone to simply inherit an established customer base. We're looking for someone who wants to help build lasting customer relationships and contribute to the continued success of our Toowoomba business.

Your contribution will be visible. You will see the impact of your work through:

• Customers who become more productive and successful

• Relationships that grow over many years

• Local businesses that benefit from your advice and support

• A team that values your ideas and contribution

• A business that continues to grow because of the difference you make

This is a role where your work genuinely matters.

Who You'll Be Working With

You'll join a supportive, collaborative team that believes in helping each other succeed.

We celebrate wins together, learn from challenges together, and genuinely enjoy working together.

You'll have the freedom to bring your ideas, build your own style of customer engagement, and contribute to a culture that values trust, accountability, growth, and teamwork.

About You

You genuinely enjoy helping people. You build trust naturally and take pride in creating positive customer experiences. You are curious, motivated, and enjoy learning new things.

You may come from:

• Account Management

• Customer Success

• Business Development

• Customer Service

• Banking or Financial Services

• Retail Leadership

• Hospitality

• Education

• Small Business

• Telecommunications or Technology

What matters most is your ability to build relationships, understand customer needs, solve problems, and help people achieve their goals.

Experience can be taught. A positive attitude, genuine care for customers, and a desire to contribute to a great team are what set people apart.

What Success Looks Like

In this role, success isn't measured solely by sales results. Success means:

• Customers achieving positive business outcomes

• Strong customer retention and loyalty

• Trusted long-term relationships

• Identifying opportunities that genuinely help customers grow

• Delivering an exceptional customer experience

• Contributing positively to team culture and business growth

Commercial results are important, but they come from putting customers first.

Join Us

If you're looking for a career where you can grow, make a difference, build meaningful relationships, and be part of a supportive team that's helping local businesses thrive, we'd love to hear from you.

Join us and help shape the future of business technology in Toowoomba.