ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service

Amazon is hiring an ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service. It pays $25-$44/hr and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include AWS, Amazon EC2 and Amazon S3.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Provide technical customer support and account management for AWS cloud services and dedicated cloud infrastructure.

AWSAmazon EC2Amazon S3

customer-servicecloud-computingtechnical-supportbilling-analysis

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform?

AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.

As an AWS Customer Success Representative you'll engage with US Government (USG) and enterprise customers providing training support and analysis. You will work with the other members of the AWS Enterprise team including Technical Account Managers (TAMs), Sales, and Solution Architects. You will be the Subject Matter Experts on Enterprise Account and Billing issues. You will proactively help customers avoid potential issues. Dive deep to understand the underlying issues to help a customer resolve problems.

In addition your responsibilities will include but will not be limited to the following:

• Being the customer-facing voice for USG and Enterprise customers addressing complex account and billing issues
• Working with Enterprise customers to understand how they use AWS account and billing services and providing valuable feedback
• Performing deep dive analysis on USG / Enterprise customer accounts and billing statements
• Educating customers on reporting options, alerts, and budgets
• Providing prompt efficient detailed customer-oriented service to Enterprise customers
• Working with customer support peers around the globe to ensure a consistent and high-quality level of support
• Driving projects that improve customer interactions with AWS account and billing information
• Acting as the Voice of the Customer for our Enterprise customers reporting and acting on observed areas for improvement
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Assisting with Enterprise customer communication during AWS critical launches and support events
• Assuming responsibility for developing detailed knowledge about AWS specific product and features
• Work with AWS teams to drive resolution of issues for customers
• Making sure internal knowledge reference pages are updated
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- Associate's degree or above, or A+ or Network+ or Security+
- Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred qualifications

- Experience in leadership or account management positions
- Experience troubleshooting and debugging technical systems, or experience working with customers with a passion for delivering exceptional service and experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in SQL or other relational databases
- Proven success in a fast paced support environment
- Demonstrated success driving cross-functional deliverables
- Strong fluency with Web Technologies and the Internet
- Understanding of cloud based compute and storage concepts

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MD, Columbia - 24.90 - 43.55 USD hourly
USA, VA, Arlington - 24.90 - 43.55 USD hourly
USA, VA, Herndon - 24.90 - 43.55 USD hourly
USA, WA, Seattle - 24.90 - 43.55 USD hourly

How we rate this

ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed pay is $25-$44/hr.
The role is based in US, VA, Herndon.
The job was posted on May 5, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceCloud ComputingTechnical SupportBilling AnalysisAWSAmazon EC2Amazon S3

Also common in customer service jobs at this level

AI agents Generative AI Azure Python Google Cloud Snowflake

Pay

Typical customer service job: $98k

Use the typical customer service figure as a reference when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where billing analysis was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Service, Cloud Computing, Technical Support, Billing Analysis, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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