Aftermarket Sales Specialist

Reporting to the Operations Manager, you will join our TW Service team, with a close cooperation with the Service Commercial Management department that is overall responsible for supporting the continuous and profitable business growth in offshore service by selling service solutions for Renewable Energy assets to both new and existing customers.

The different service solutions are typically relating to one of the following business areas:

• Long-term Operations & Maintenance agreements (Maintenance Contracting)

• Transactional sales of Parts & Repair solutions (Parts & Repair)

• Sales of upgrades, performance improvement & end-of-life solutions (Fleet Optimization).

Target customers are all investors, owners & operators of Renewable Energy assets and especially Wind Turbine Generators (Vestas) in the APAC offshore region.

The main markets of the APAC region consist of Taiwan, Japan and South Korea.

T&M Professionals are responsible for processing high-volume transactional sales opportunities quickly and accurately, ensuring smooth quoting, order management, and alignment with customer-specific terms.

By being the first point of contact for daily operational matters, you will ensure customer satisfaction in the whole transactional sales process. You will also coordinate all transactional sales related activities between Services Sales, Customer Relationship Management, Supply Chain, Service Operations and other departments. The goal is to tailor the transactional sales offerings to meet the customer demand.

A solid customer & service mindset, commercial acumen and a good general technical understanding is required. The position calls for careful attention to detail, consistent follow-through, and well-developed interpersonal abilities

Responsibilities:

1. Business Development & Hunting

Identify and pursue new aftermarket sales opportunities through targeted outreach to existing, lapsed, and prospective customers. Strategically grow customer engagement with the Shop Vestas platform by promoting self service ordering and exclusive online offers. Promptly identify upsell and cross sell opportunities during quoting, order creation, and customer interactions. Monitor competitor activity and market trends to support sales positioning.

2. Quoting & Order Creation

Prepare effective and accurate quotes and create orders directly in Salesforce for both transactional and spare parts sales.

Apply correct customer specific terms, pricing, discounts, freight, and payment structures.

Recommend alternative parts or bundled service packages when original components are unavailable.

Ensure rapid quote to order conversion to meet customer turnaround expectations.

3. Customer Engagement & Account Management

Manage customer relationships in Salesforce, ensuring accurate contact, account, and purchase history records.

Onboard and support customers using the Shop Vestas platform to simplify ordering and improve retention.

Clarify technical specifications to ensure correct part selection and service configuration.

Collaborate with supply chain, logistics, and service operations teams to meet customer delivery commitments.

4. Order Fulfillment & Follow Up

Track order status in SAP to confirm delivery dates and resolve any fulfillment delays.

Coordinate with warehouse and logistics teams to ensure timely shipment of parts and services.

Follow up after delivery to confirm satisfaction and secure repeat orders.

5. Sales Growth & Process Improvement

Develop targeted campaigns to increase Shop Vestas adoption and repeat ordering.

Provide feedback to improve spare parts sales workflows, online ordering processes, and service bundles.

Contribute to sales forecasts, pipeline reports, and performance metrics in Salesforce.

Qualifications:

Experience in aftermarket or spare parts sales with a focus on developing new business.

Comfortable using Salesforce for order creation, customer management, and Shop Vestas activity.

Competencies:

Commercial & financial acumen - understands pricing, margins, and sales impact.

Customer focus & service mindset - committed to delivering value and building relationships.

Technical & product understanding - solid general technical knowledge of spare parts and services.

Collaboration & interpersonal skills - works well with colleagues and customers.

Diligence & attention to detail - ensures accuracy in all sales and order activities.

What We Offer:

• A strong safety cultures

• Dynamic and busy work environment • An opportunity to work with the most established company in wind energy.

• The opportunity to further develop your skills and professional development.

• Global career progression prospects.

• Diversity and Inclusion

Our commitment to a fair hiring.

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.