Agent, Corporate Social Media Moderation

Job Description:

Job Description:

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

Duties & Responsibilities:

As a Social Media Moderator, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Reviewing, responding, and moderating comments and direct messages on social media platforms (Facebook, Instagram, LinkedIn, YouTube, etc.), and escalating complex or sensitive issues to higher management or specialized teams

• Ensuring all content adheres to community guidelines, legal policies, and platform standards, and maintaining a positive user experience by ensuring a safe and respectful online environment

• Identifying and flagging inappropriate content such as offensive language, graphic images, hate speech, or spam

• Maintaining a thorough understanding of community standards, policies, and trends

• Providing feedback and suggestions for improving moderation processes

Preferred Qualifications

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)
• Two (2) years of social media moderation, community management, or a related field experience in a private, public, government or military environment such as in customer service
• Strong communication skills, particularly on reading and writing in English and in the specific language assigned
• Experience with specific platforms or social media networks (e.g., Facebook, Instagram, YouTube).
• This role has on-site working model, with the employee working at least 4 days per week in the 3M locations
• Location for this role is at 3M Global Service Center Philippines
• Travel: not required
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Additional qualifications that could help you succeed even further in this role include:

·       Two (2) years proven experience in content moderation, community management, or a related field in a private, public, government or military environment

·       Preferred skills include:

·       Strong understanding of internet culture, trends, and online behavior

·       Familiarity with content moderation tools and platforms (Sprinklr, Sprout Social, etc.)

·       Excellent attention to detail and the ability to make quick decisions

·       Knowledge of legal issues related to online content (e.g., copyright, harassment)

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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