Agent, Reservations

Kerzner International is hiring an Agent, Reservations in Dubai, United Arab Emirates. Level rates it ; you can apply on Kerzner International.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Opera, reservations and call center among its tools and skills.
Level classes it as a mid-level role.
Kerzner International has 347 other open roles on Level.
Posted within the past two weeks.

AI in this role

Handle incoming room and restaurant reservations, guest inquiries, and troubleshooting at a luxury resort.

Opera

reservationscall-centercustomer-servicehospitality

Agent, Reservations
(21621)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.

As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.

About You

It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

How we rate this

Agent, Reservations at Kerzner International rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Agent, Reservations is an open job at Kerzner International.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Dubai.
The job was posted on October 27, 2026.
Seniority: mid.
Applications are handled by Kerzner International. Apply on Kerzner International

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

ReservationsCall CenterCustomer ServiceHospitalityOpera

Questions you could be asked

Tell me about a project where reservations was part of your work. What did you do?
Tell me about a project where call center was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where hospitality was part of your work. What did you do?
Walk me through how you've used Opera in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Reservations, Call Center, Customer Service, Hospitality, and Opera. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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