AI Adoption & Transformation Expert
AI in this role
AI Adoption & Transformation Expert (Expert Lead Transformation II)
Overview
ING Hubs Philippines is looking for an AI Adoption & Transformation Expert to help accelerate the use of Artificial Intelligence, Copilot, and automation solutions across the organization.
Working closely with business stakeholders, process experts, and AI developers, you will identify opportunities where AI can create value, improve productivity, and enhance employee experience. You will help translate business needs into actionable initiatives while supporting the successful adoption and scaling of AI-powered solutions across ING Hubs Philippines.
What You Will Do
· Partner with stakeholders to identify opportunities where AI, Copilot, and automation can improve productivity, quality, and employee experience.
· Facilitate discussions and workshops to understand business challenges and uncover high-value use cases.
· Translate business needs into actionable initiatives and implementation roadmaps.
· Support the prioritization of AI and automation opportunities based on business value and strategic impact.
· Collaborate with AI developers, process experts, and stakeholders throughout the solution lifecycle.
· Drive adoption, communication, and change management activities that encourage successful use of new technologies.
· Define and track success measures, expected benefits, and value realization outcomes.
· Promote awareness, understanding, and responsible use of AI technologies across the organization.
· Stay informed on emerging AI capabilities, industry trends, and innovation opportunities.
If You Are
· Passionate about innovation, transformation, and continuous improvement.
· Curious about how AI and emerging technologies can create business value.
· Skilled at engaging stakeholders and building strong partnerships across functions.
· Able to translate business challenges into practical opportunities and solutions.
· Comfortable navigating ambiguity and turning ideas into actionable outcomes.
· An effective communicator who can explain complex concepts in a clear and compelling manner.
· A collaborative team player who enjoys working with diverse stakeholders and disciplines.
· Committed to continuous learning and exploring new ways of working.
If You Want To
· Help shape how AI is adopted across ING Hubs Philippines.
· Work at the intersection of business transformation and emerging technology.
· Drive meaningful improvements in productivity, efficiency, and employee experience.
· Collaborate with AI practitioners, process experts, and business leaders on innovative initiatives.
· Be part of ING's AI transformation journey.
How we score this
AI Adoption & Transformation Expert at ING scores 66 out of 100 on AI centrality, which makes it AI Level 3 of 4 (Works on AI) on this board. The level measures how much of the work is AI, not seniority.
AI Level 3. The daily work is on or around AI systems, without necessarily building the model: remove AI and the job is hollow.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- What's a project where you used Copilot hands-on?
- Describe a typical day in a role like this one: which parts run through AI directly?
- If you removed AI from this role, what would be left, and how do you decide what still needs a human?
Adapt your resume
- List these exact terms on your resume: Copilot. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project — this role expects it to be a running habit.
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