AI Consumer Experience Manager

Sonova is hiring an AI Consumer Experience Manager in Hannover, Germany. Level rates it ; you can apply on Sonova.

Level's read on this job

On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions AI safety among its tools and skills.
Sonova has 397 other open roles on Level.

AI in this role

ai-safety

More about the role

Design, build and continuously optimize AI-powered service journeys for Sennheiser consumers across chatbots, agent assist, search and self-service
Identify opportunities to automate the end-to-end consumer journey, reducing effort, improving resolution speed and increasing self-service adoption
Build scalable structures and automation for product and service knowledge, ensuring AI-enabled content is accurate, consistent and multilingual
Monitor AI performance and analyse unresolved consumer interactions to continuously improve intents, automation flows and knowledge coverage
Enable effective collaboration between people and AI, helping service teams make the best use of capabilities such as agent assist and suggested responses
Partner with Business IT, digital teams, global service teams and external vendors to scale Zendesk, integrations and new AI use cases
Drive responsible AI adoption and ensure solutions align with data protection, compliance and Sennheiser brand standards

More about you

Experience with AI-enabled customer service solutions such as chatbots, automation platforms, knowledge systems or intelligent self-service
Experience working with Zendesk is highly advantageous; experience with Salesforce or a comparable customer service platform is also relevant
Strong understanding of consumer journeys and omnichannel service ecosystems, ideally within consumer electronics, e-commerce or another consumer-focused environment
Ability to translate consumer and business needs into practical, scalable AI use cases and build the processes and structures needed to make them successful
A practical, hands-on mindset and the curiosity to learn by doing — you do not need to be a deep technical expert, but you should be comfortable working closely with technology
Strong analytical skills and experience using KPIs, consumer interactions and performance data to continuously improve processes and experiences
Excellent English communication skills and the ability to work across global, cross-functional teams; German language skills are an advantage

How we rate this

AI Consumer Experience Manager at Sonova rates 66 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

AI Consumer Experience Manager is an open job at Sonova.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in Hannover, Germany.
The job was posted on October 2, 2026.
Applications are handled by Sonova. Apply on Sonova

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI Safety

Questions you could be asked

How do you think about the risk of an AI system in this kind of role failing silently?
Describe a typical day in a role like this one: which parts run through AI directly?
If you removed AI from this role, what would be left, and how do you decide what still needs a human?

Adapt your resume

List these exact terms on your resume: AI Safety. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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