AMZL Ops Excellence Senior Mgr, AMZL PSX

Amazon is hiring an AMZL Ops Excellence Senior Mgr, AMZL PSX. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include logistics management, operations management and project execution.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Senior Operations Manager driving transformation, project execution, and network health across Amazon's last mile logistics network in Brazil.

logistics-managementoperations-managementproject-executionroot-cause-analysisteam-leadership

Lead operational transformation across Amazon's Last Mile logistics network in Brazil, where you'll drive measurable improvements through hands-on project execution and team leadership. You'll combine strategic oversight with field-level problem-solving, deploying your team directly to delivery stations to implement solutions that move key performance metrics and shape how we partner with logistics providers at scale.

Key job responsibilities
Lead, coach, and develop a multidisciplinary team across Network Health, Project Execution, and Operational Excellence functions, fostering a culture of ownership and execution discipline

Own the consolidated network health view across all partner logistics programs, monitoring key performance metrics and identifying improvement opportunities through data analysis

Direct hands-on project execution for operational improvement initiatives, ensuring your team is deployed to stations and routes to implement solutions, validate results, and sustain changes alongside site teams

Establish and maintain unified operational standards across all station types, ensuring consistent adherence to standard procedures at every operational node

Build scalable mechanisms for network performance tracking, root cause analysis, and corrective action management, with structured reporting and real-time visibility into operational health and project status

A day in the life
Your morning begins by reviewing the network health dashboard, tracking performance trends across our partner logistics programs. You identify a performance gap at a specific cluster and connect your Network Health specialist with the data needed to conduct a root cause analysis within 48 hours.

Mid-morning, you connect with your project executor who is on-site at a delivery station implementing a new operational protocol. They share updates on team training progress and early results showing measurable improvement. You review their tracking data and discuss next steps for sustaining the changes.

Before lunch, you meet with your operational excellence cell to discuss their work supporting a station transition and new launch. You coach them on escalation frameworks and review their adherence to standard operating procedures.

After lunch, your field executor calls from a multi-cycle station where they've been embedded for two weeks on a standardization project. Early results show meaningful improvement in key metrics. You align with the Learning team on developing training materials for broader rollout once results are validated.

You close the day preparing a strategic summary for your leader—highlighting weekly operational health, project execution progress across stations, metric improvements achieved, and planning the next deployment priorities for your team.

Every day blends people leadership, project coordination, performance analysis, and field-level execution oversight—all focused on ensuring operational improvements are implemented and sustained where it matters most.

About the team
We are part of Amazon Logistics' Partner Strategy & Experience organization, supporting multiple logistics partner programs across Brazil's network of delivery stations and operational nodes. Our mission centers on three core areas: monitoring and improving network health through data-driven insights, executing improvement projects directly at stations and routes, and standardizing operational routines to support partner success.

Our team deploys project managers directly into the field—they work alongside site teams to implement solutions, validate results, and sustain changes. We're not designing processes from a distance; we're making operational improvements happen on the ground. We work cross-functionally with Operations, Finance, Planning, and Learning teams to align improvement initiatives with broader business objectives and support Amazon's Last Mile growth in Brazil.

You'll be joining a team that values execution discipline, collaborative problem-solving, and measurable results. We support logistics partners through launches, transitions, and performance recovery—serving as a trusted operational resource across the network.

Basic qualifications

- Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering
- Experience running an effective operational excellence program
- Experience leading organizational change initiatives across multiple locations
- Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency
- Experience in communication and presentation skills, both written and verbal in Portuguese & English

Preferred qualifications

- Experience with Six Sigma tools and Lean techniques, or experience in similar environments
- Experience in program management, logistics, operations, supply chain, transportation, or a related field
- Experience developing operational processes and technologies
- Bachelor's degree, or MBA in supply chain management, operations, engineering, analytics or related field
- Familiarity with key Last Mile metrics: DEA, Last Mile BPS, Concessions, TPH, DPPH, OTD, FPY, Scorecard, SIR
- Experience building and scaling new teams or functions from scratch
- Experience supporting third-party logistics partners with operational execution and standardization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

AMZL Ops Excellence Senior Mgr, AMZL PSX at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

AMZL Ops Excellence Senior Mgr, AMZL PSX is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Osasco.
The job was posted on June 23, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Logistics ManagementOperations ManagementProject ExecutionRoot Cause AnalysisTeam Leadership

Questions you could be asked

Tell me about a project where logistics management was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where project execution was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Logistics Management, Operations Management, Project Execution, Root Cause Analysis, and Team Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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