Analista de Customer Service , Delivery Station Customer Support

AI in this role

This is a full-time, permanent, non-remote position based in São José - SC and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Brazil in order to be eligible for consideration.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised.

As a Delivery Station Customer Service Associate, you will be responsible for:
- Communicating with customers via phone and email;
- Empathizing with and prioritizing customer needs;
- Upholding company values and treating every customer with respect;
- Resolving issues and setting appropriate expectations with customers;
- Clearly understanding and responding appropriately to customer concerns;
- Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries;
- Approaching problems logically and with good judgment to ensure the best customer outcome;
- Making quick and effective decisions on behalf of the customer.

This is an on-site position with a 5x2 schedule, including weekends and holidays.

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Helping resolve issues to ensure that the customer receives his package or a solution to their problem.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Basic qualifications

- High school or equivalent
- Speak, write, and read fluently in English
- Experience with Microsoft Office (Excel, Word, PowerPoint) and Outlook
- Experience in Customer Service

Preferred qualifications

- Bachelor's degree in a relevant field or equivalent work experience
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

Analista de Customer Service , Delivery Station Customer Support at Amazon scores 32 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.