Area Manager (Night Shift), Reverse Logistics Operations

Amazon is hiring an Area Manager (Night Shift), Reverse Logistics Operations. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions operations management, team leadership and process optimization among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Area Manager for night shift overseeing reverse logistics operations, process execution, and team leadership.

operations-managementteam-leadershipprocess-optimizationreverse-logistics

We are seeking a results-oriented Area Manager to supervise daily operations at our reverse logistics site. This role requires a data-driven professional who is focused on process execution and continuous improvement while demonstrating strong people leadership. The ideal candidate will show capabilities that raise the bar, combining hands-on operational management with team development and process optimization.
As an Area Manager, you will directly supervise a team of associates responsible for processing returned items, vendor returns, and asset recovery operations. You'll ensure your team executes RMA processing, failure analysis, sorting, and vendor management activities while meeting quality standards and operational metrics. This role demands someone who can lead by example on the floor, make quick decisions to resolve issues, and develop team members in a fast-paced, 24/7 operational environment.
This position requires flexibility to work rotating day and night shifts with 11-hour shift schedules, including weekends and holidays as needed to support continuous operations.

Key job responsibilities
• Directly supervise a team of associates in reverse logistics operations including failed gear sorting, RMA processing, vendor returns, and asset recovery
• Maintain active presence on the operations floor for up to 12 hours per shift, leading by example and providing hands-on support
• Monitor work queues and service level agreement (SLA) adherence to ensure timely processing of returns and vendor shipments
• Audit employees work to ensure results meet quality standards and operational requirements
• Use data and metrics to identify priorities and determine when situations require deep dives versus quick resolution
• Identify and recommend improvements to tools, procedures, and workflows to enhance operational efficiency
• Manage straightforward operational problems and escalate roadblocks and risks appropriately
• Conduct regular team meetings, daily huddles, and shift briefings to communicate priorities and performance
• Provide coaching, feedback, and on-the-job training to develop team member skills and capabilities
• Support hiring activities and onboard new team members using established training materials
• Ensure compliance with safety protocols, quality standards, and operational procedures
• Facilitate effective shift handoffs to maintain operational continuity across day and night operations
• Track and report on key performance indicators (KPIs) including throughput, quality, and safety metrics

A day in the life
This position is designed for emerging leaders ready to take ownership of team performance and operational outcomes. You'll be expected to not only supervise daily activities but also optimize workflows, use data to drive decisions, and develop your team members' capabilities. We're looking for someone who can lead from the front, solve problems independently, and demonstrate the data-driven, people-oriented leadership that defines Amazon's operational excellence—all while maintaining high standards across demanding 12-hour shifts in a 24/7 environment.
Physical Requirements:
• Comfortable working in a warehouse environment with varying temperatures
• Ability to work rotating day/night shifts, weekends, and holidays as required by operational needs

Basic qualifications

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent
- Experience managing people
- Experience in a logistics/operations environment

Preferred qualifications

- Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Area Manager (Night Shift), Reverse Logistics Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Area Manager (Night Shift), Reverse Logistics Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Cajamar.
The job was posted on September 4, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementTeam LeadershipProcess OptimizationReverse Logistics

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where reverse logistics was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Team Leadership, Process Optimization, and Reverse Logistics. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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