Area Manager (Night Shift), Reverse Logistics Operations

AI in this role

Area Manager for night shift overseeing reverse logistics operations, process execution, and team leadership.

operations-managementteam-leadershipprocess-optimizationreverse-logistics

We are seeking a results-oriented Area Manager to supervise daily operations at our reverse logistics site. This role requires a data-driven professional who is focused on process execution and continuous improvement while demonstrating strong people leadership. The ideal candidate will show capabilities that raise the bar, combining hands-on operational management with team development and process optimization.
As an Area Manager, you will directly supervise a team of associates responsible for processing returned items, vendor returns, and asset recovery operations. You'll ensure your team executes RMA processing, failure analysis, sorting, and vendor management activities while meeting quality standards and operational metrics. This role demands someone who can lead by example on the floor, make quick decisions to resolve issues, and develop team members in a fast-paced, 24/7 operational environment.
This position requires flexibility to work rotating day and night shifts with 11-hour shift schedules, including weekends and holidays as needed to support continuous operations.

Key job responsibilities
• Directly supervise a team of associates in reverse logistics operations including failed gear sorting, RMA processing, vendor returns, and asset recovery
• Maintain active presence on the operations floor for up to 12 hours per shift, leading by example and providing hands-on support
• Monitor work queues and service level agreement (SLA) adherence to ensure timely processing of returns and vendor shipments
• Audit employees work to ensure results meet quality standards and operational requirements
• Use data and metrics to identify priorities and determine when situations require deep dives versus quick resolution
• Identify and recommend improvements to tools, procedures, and workflows to enhance operational efficiency
• Manage straightforward operational problems and escalate roadblocks and risks appropriately
• Conduct regular team meetings, daily huddles, and shift briefings to communicate priorities and performance
• Provide coaching, feedback, and on-the-job training to develop team member skills and capabilities
• Support hiring activities and onboard new team members using established training materials
• Ensure compliance with safety protocols, quality standards, and operational procedures
• Facilitate effective shift handoffs to maintain operational continuity across day and night operations
• Track and report on key performance indicators (KPIs) including throughput, quality, and safety metrics

A day in the life
This position is designed for emerging leaders ready to take ownership of team performance and operational outcomes. You'll be expected to not only supervise daily activities but also optimize workflows, use data to drive decisions, and develop your team members' capabilities. We're looking for someone who can lead from the front, solve problems independently, and demonstrate the data-driven, people-oriented leadership that defines Amazon's operational excellence—all while maintaining high standards across demanding 12-hour shifts in a 24/7 environment.
Physical Requirements:
• Comfortable working in a warehouse environment with varying temperatures
• Ability to work rotating day/night shifts, weekends, and holidays as required by operational needs

Basic qualifications

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent
- Experience managing people
- Experience in a logistics/operations environment

Preferred qualifications

- Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we score this

Area Manager (Night Shift), Reverse Logistics Operations at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

AI Level 480 to 100
AI Level 360 to 79
AI Level 240 to 59
AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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Skills and AI tools this role asks for

Operations ManagementTeam LeadershipProcess OptimizationReverse Logistics

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Tell me about a project where operations management was part of your work. What did you do?
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Tell me about a project where reverse logistics was part of your work. What did you do?

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