Assistant Manager - Front Office - Jumeirah Emirates Towers

About Jumeirah  

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

About Jumeirah Emirates Towers:

Located in the heart of Dubai’s business district, Jumeirah Emirates Towers is one of the city’s most recognised hotels. It offers a range of dining experiences, a shopping and entertainment boulevard with connected offices, and direct access to the Museum of the Future and Dubai Metro. Since opening in 2000, it has become known for its exceptional service, striking architecture, prime location and signature Arabian hospitality.

About the Job

An exciting opportunity has arisen for an Assistant Manager – Front Office to join Jumeirah Emirates Towers. 

The main duties and responsibilities of this role include:

• Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
• Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
• Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
• Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.
• Arrange and supervise guest cocktail events, communicating attendance estimates to relevant departments.
• Supervise Guest Services Executive/Guest Relations staff to ensure efficient guest assistance and support.

About You

The ideal candidate for this position will have the following experience and qualifications: 

• Bachelor’s Degree In Hospitality, Business, or any other relevant field
• Software competencies – Microsoft Office programs (Intermediate | Advanced)

• 5- 8 years of experience in a similar role in the luxury industry.
• Leadership and team management skills
• Project Management Skills 
• Detail orientated

About the Benefits 

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. 

Benefits include: 

• Supportive and inclusive work environment 
• Access to Learning & Development programmes and clear career pathways 
• Opportunities for internal mobility within our global network 
• Colleague discounts on food, beverage, and hotel stays worldwide 
• Comprehensive healthcare and life insurance coverage 
• Paid annual leave entitlement  
• Performance-based incentives tailored to your role 
• Competitive tax-free salary paid in UAE Dirhams (AED)