Assistant Store Manager GLADSTONE

Telstra is hiring an Assistant Store Manager GLADSTONE. Level rates it ; you can apply on Telstra.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include retail management, team leadership and customer service.
Level classifies it as a mid-level role.
Level lists 161 other open roles at Telstra.

AI in this role

Support store operations, coach team members, and drive retail performance standards as Assistant Store Manager.

retail-managementteam-leadershipcustomer-serviceschedulingcoaching

Employment Type

Permanent

Closing Date

14 Nov 2026 11:59pm

Job Title

Assistant Store Manager GLADSTONE

Job Summary

As an Assistant Store Manager, you will support store operations by assisting with team coordination and maintaining service standards. You will handle moderately complex tasks, ensure adherence to operational guidelines, and work independently on defined responsibilities. This role demonstrates growing autonomy and contributes to a seamless customer experience.

Job Description

Telstra is hiring!

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

Our Gladstone store is hiring an Assistant Store Manager to join their team a full time basis. This is an opportunity to enhance your leadership skills, overseeing a retail team with a unique buzz and energy at Telstra within a dynamic team environment at Telstra.

What we offer our team members

We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Take a look at all that’s on offer and how you can shape your benefits, your way.

Below is a snapshot of just some of the cool things we offer:

Store performance-related commission
30% off Telstra services
Telstra mobile and Sim card
Exclusive discounts and offers across 240 brands and partners.
16 weeks paid parental leave for primary and secondary carers

As an Assistant Retail Store Manager at Telstra, you’ll work closely with the Store Manager to coach and grow your team. You’ll use your management experience to help coach our retail consultants to success, making sure they’re driven and energised to reach and exceed store targets.

What you’ll do

Oversee the induction of your new team members
Coach the store’s team to meet (and exceed) store targets
Help support your team with customer query escalations
Be the Store Manager’s right-hand person, stepping up to act as Store Manager when needed
Executing business initiatives in store to meet financial and customer key metrics.
Act as team cheer leader – leading from the front and helping to motivate the team, and foster an awesome store culture
Organise the store floor and team’s work schedules, to meet customer demand.

About you

You have previous experience in a retail leadership / assistant management role
You’re able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success
You lead from the front and are able to influence and build rapport with a diverse and varied team
You’re able to resolve customer issues with your eyes closed and can put a creative spin on problem solving
You’re an excellent communicator who can help support the Store Manager in taking team members through change.

What’s next?

After you’ve submitted your application, the next step is a video assessment supported by our partner, Hire Vue. Please keep an eye out for the email to move your application along swiftly.

Why Telstra?

Retail Opportunities at Telstra

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.

How we rate this

Assistant Store Manager GLADSTONE at Telstra rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Assistant Store Manager GLADSTONE is an open job at Telstra.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Gladstone.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by Telstra. Apply on Telstra

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Retail ManagementTeam LeadershipCustomer ServiceSchedulingCoaching

Questions you could be asked

Tell me about a project where retail management was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where scheduling was part of your work. What did you do?
Tell me about a project where coaching was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Retail Management, Team Leadership, Customer Service, Scheduling, and Coaching. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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