Associate Director of IT Operations

HelloFresh is hiring an Associate Director of IT Operations in Sydney, Australia. Level rates it ; you can apply on HelloFresh.

Level's read on this job

Uses AI ●●○○ is how Level rates this role: an ordinary role that requires AI tools.
The posting mentions Jira Service Management, it operations and team leadership among its tools and skills.
Level classes it as a lead role.
HelloFresh has 386 other open roles on Level.

AI in this role

Associate Director of IT Operations leading regional IT teams and explicitly expected to champion AI-driven workflows.

Jira Service Management

it-operationsteam-leadershipvendor-negotiationit-strategyprocess-optimization

Job Description

Based in our Chippendale head office in Sydney and reporting to our Director of IT, you will lead the evolution of our APAC IT team from a traditional service desk into a high-performing, globally integrated IT operations hub. Covering HelloConnect Philippines (1,600+ staff across three sites), YouFoodz, BeCool Logistics, and HelloFresh ANZ, this is one of the most dynamic and operationally complex IT leadership roles in the HelloFresh Group.

In this position, you will connect regional teams with global leadership, turning big-picture strategy into clear local results, preventing operational silos, and building an IT function ready to scale. As Associate Director, you will act as a trusted advisor to senior executives, shape global IT strategy, and champion IT Operations best practices across the APAC region.

You will…

Define & Own Regional Strategy: Shape and execute the APAC IT strategy across all entities, balancing speed, scope, and quality to seamlessly integrate the region into the global HelloFresh ecosystem.
Lead & Master Asynchronous Work: Guide a distributed team across Australia, New Zealand, and the Philippines while syncing with Berlin and Toronto. You write clear direction and document key decisions, empowering time-zone-agnostic execution where real-time overlap is optimized and asynchronous is the default.
Evolve Regional Operations: Transform a service-desk model into a specialized IT Operations framework, building deep domain expertise so local teams can operate autonomously without constant escalation.
Partner with Executive Stakeholders: Serve as the trusted IT advisor to APAC business leadership, translating complex technical trade-offs into clear, high-level business recommendations.
Drive SLAs, Compliance & Audits: Govern regional performance using Jira Service Management insights, maintaining a robust audit posture and keeping global IT leadership informed on key metrics.
Champion AI Innovation: Lead by example with AI tools, actively embedding AI-driven workflows across the team as a core operational standard.
Optimize Finance & Influence Global Strategy: Maximize regional ROI through smart vendor negotiations, tooling consolidation, and infrastructure streamlining, while representing APAC as a key contributor to global IT strategy.

You have/are…

Async-First Leadership: Proven ability to manage across major time-zone gaps (e.g., aligning Manila with different hemispheres) using clear written communication and structure over constant calls.
APAC Senior Leadership: Experience at the Associate Director level (or equivalent), with direct accountability for multi-country IT strategy, portfolio ownership, and service delivery across APAC.
Philippines & BPO Expertise: Hands-on experience leading or partnering with IT operations in a Philippines-based BPO or shared-services environment—navigating regulatory requirements, multi-site logistics, and remote team management.
Executive Stakeholder Management: Track record of advising C-suite stakeholders, balancing competing interests, and simplifying complex IT trade-offs into clear decisions.
Distributed Team Building: Expertise in leading cross-cultural teams across borders, focusing on performance calibration, coaching, and retention.
AI Adoption: Practical experience integrating AI tools into your personal workflows and embedding AI-driven practices within your team to boost efficiency.
Financial & Governance Savvy: Skilled in cost optimization via vendor negotiations and tool consolidation. Familiarity with cybersecurity frameworks and BPO regulatory environments is a plus.

What you’ll get in return…

The chance to have a significant impact in a leading global food technology company
Flexible working arrangements
Egoless environment, constant learning with room for personal growth
Free access to Headspace
Internal learning & development
A diverse and vibrant international environment, with offices in 18 countries
Company discount - 70% off HelloFresh & 40% off Youfoodz

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role. You must have the right to work full-time in Australia/New Zealand

Location: Chippendale Head Office- hybrid working environment

Salary: Competitive salary & employee benefits

(( #LI-Hybrid))

How we rate this

Associate Director of IT Operations at HelloFresh rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Associate Director of IT Operations is an open job at HelloFresh.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in Sydney, New South Wales, Australia.
The job was posted on September 25, 2026.
Seniority: lead.
Applications are handled by HelloFresh. Apply on HelloFresh

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It OperationsTeam LeadershipVendor NegotiationIt StrategyProcess OptimizationJira Service Management

Questions you could be asked

Tell me about a project where it operations was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where vendor negotiation was part of your work. What did you do?
Tell me about a project where it strategy was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: It Operations, Team Leadership, Vendor Negotiation, It Strategy, and Process Optimization. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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