Sr. Engagement Manager - Prototyping AI and Customer Engineering, PACE EMEA

Amazon is hiring a Sr. Engagement Manager - Prototyping AI and Customer Engineering, PACE EMEA in Riyadh, Saudi Arabia. Level rates it ; you can apply on Amazon.

Level's read on this job

Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
Tools and skills the posting cites include AI agents and AI automation.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

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You will be a Senior Prototyping Engagement Manager in the AWS PACE (Prototyping and Customer Engineering) team, based in Riyadh. You are the face of PACE for customers in the Kingdom of Saudi Arabia — helping enterprises turn their most ambitious ideas into working technology proofpoints on AWS.

You work at the intersection of business strategy and emerging technology. You identify the opportunities where generative AI, agentic systems, and cloud-native architectures can create the most value for a customer — then you shape, qualify, and drive those engagements from first conversation to working prototype and beyond.

You pilot a pipeline of high-value innovation opportunities, you earn the trust of C-suite and technical leaders alike, and you create the conditions for brilliant engineers to do their best work. You pair with hands-on Prototyping Architects to deliver multi-week hands-on engagements that de-risk transformation, prove out new workloads, and accelerate customers' paths to production.

You thrive in ambiguity. Your customers are navigating generational technology shifts — foundation models, autonomous agents, intelligent automation — and you help them cut through the noise, make crisp decisions, and move fast. You work backwards from customer outcomes, you insist on the highest standards in scoping and delivery, and you invent on behalf of customers who don't yet know what's possible.

This role is based in Riyadh and supports customers across KSA and the wider GCC, working alongside account teams, specialist organisations, and partners to drive workload adoption at the frontier of what AWS can do.

Key job responsibilities
You build and pilot a pipeline of innovation opportunities across KSA and the GCC — working with account teams, specialists, and partners to proactively identify where generative AI and cloud-native architecture can unlock the most value.

You qualify with rigour. You ask the hard questions early — is there a real business outcome, a committed customer, a path to production? You invest resources where they matter and disqualify where they don't.

You scope engagements that set teams up for success — working backwards from customer outcomes to define crisp, time-boxed prototypes with clear success criteria.

You drive engagements from kickoff to close — coordinating customer developers, AWS architects, and partners, mitigating risk, and ensuring every engagement closes with demonstrated value and a concrete next step.

You are a trusted advisor to senior leaders — helping executives navigate generational technology shifts and make confident investment decisions.

You scale what works — packaging repeatable motions and sharing them across the PACE community worldwide.

You represent the customer internally — feeding engagement insights back into AWS service teams and product roadmaps.

A day in the life
You start with a standup — a customer's engineering team is two weeks into a generative AI prototype and needs your help unblocking a decision. Mid-morning, you're scoping a new engagement with a Saudi enterprise exploring agentic AI. After lunch you review your pipeline, update qualifications, and plan resourcing with your Prototyping Architect. Later, you're with a customer's CTO — they've seen prototype results and want to talk path to production. You finish the day writing up a repeatable pattern you spotted, something the wider PACE team could use.

About the team
PACE (Prototyping AI and Customer Engineering) is AWS's hands-on customer innovation team. We work directly with enterprise customers to turn their boldest ideas into working technology — building prototypes that de-risk transformation and accelerate adoption.

Our model pairs Engagement Managers with Prototyping Architects: you shape the opportunity, they shape the technology, and together you deliver something real. This role sits within EMEA PACE, supporting customers across KSA and the wider GCC, backed by a worldwide community that shares patterns, tools, and lessons learned.

Basic qualifications

- 8+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 8+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- 8+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Engagement Manager - Prototyping AI and Customer Engineering, PACE EMEA at Amazon rates 69 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Engagement Manager - Prototyping AI and Customer Engineering, PACE EMEA is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in SA, Riyadh.
The job was posted on November 6, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

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