Associate Director, PropTech Innovation & Strategic Partnerships

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Be a Part of Something BIG!  

The Associate Director, PropTech Innovation & Strategic Partnerships will support Singtel Group Property to shape and drive its property technology innovation programme and strategic partnerships, and co-create new Enterprise and Consumer solutions and business opportunities.

The role leads the development of technology-enabled innovations and solutions, commercial models and ecosystem partnerships, with a flagship mandate under the Workplace28 technology programme and the new Comcentre HQ as a lighthouse for innovation.

Technology and data are leveraged as enablers to enhance workplace, people and tenant experience, and improve asset performance - not as ends in themselves. The role will connect Singtel’s built environments with its operating businesses and people, using Singtel’s properties and workplaces as real-world platforms to co-create, test and validate new solutions, and translate proven solutions into customer propositions and commercial opportunities.

The incumbent will manage opportunities from discovery and business case through partnership, funding, validation and operationalisation, and scale successful solutions across Singtel’s wider property portfolio. Working across Group Property, Workplace, Consumer, Enterprise, IT, Digital, other business units and ecosystem partners, the role will establish a disciplined Innovation Framework and Partnership Ecosystem to prioritise, develop and scale opportunities that deliver meaningful people, customer, operational and commercial value.

Make An Impact By

Workplace28 Technology & Property Innovation

• Lead the technology innovation agenda for the Workplace28 programme and new Comcentre HQ.
• Translate Workplace28 user experience ambitions into prioritised use cases and innovation workstreams, working with Workplace, IT, Tech, AI and Robotics specialists to develop appropriate solutions.
• Use existing Singtel commercial sites and workplaces as real-world innovation platforms to co-create, pilot and validate solutions for customers and future tenants of One Comcentre.
• Identify opportunities to extend the innovation approach and deploy successful solutions across Singtel’s wider property portfolio.

Innovation Strategy, Framework & Portfolio

• Shape and manage Group Property’s innovation strategy, framework and portfolio, aligned with business, workplace and customer priorities.
• Establish a structured approach from opportunity discovery and prioritisation through business case, experimentation, validation, operationalisation and scale.
• Assess opportunities based on customer/user value, business impact, strategic relevance, scalability and commercial potential, working with technical teams to assess feasibility.
• Establish clear governance, stage-gates and go / no-go criteria, and track innovation investment, progress and realised benefits.
• Drive strong idea-to-pilot, pilot-to-scale discipline, progressing successful initiatives while stopping or redirecting those that do not demonstrate sufficient value.

Customer Solutions & Use-Case Development

• Ensure innovation starts with a real customer or business problem, rather than with the technology.
• Identify and understand the needs of our customers - employees, businesses and future tenants, translating them into high-value use cases and solution opportunities.
• Develop customer journeys, solution concepts, value propositions, business requirements and measurable outcomes.
• Work across Workplace, Group Property, Consumer and Enterprise to identify opportunities that improve customer experience and asset performance.
• Validate propositions with users and stakeholders before significant investment or deployment

New Technology Discovery & Ecosystem Development

• Identify technologies and ecosystem partners that can address defined customer or business needs, working with technical specialists to assess feasibility.
• Explore how Singtel’s in-house solutions, deep capabilities and broad ecosystem can complement externally sourced technologies to create differentiated customer solutions.
• Maintain visibility of emerging technologies and market developments relevant to Property, Workplace and customer experience.
• Build an innovation ecosystem across technology companies, start-ups, OEMs, research institutions, government agencies and strategic partners.
• Facilitate co-creation, prototypes and pilot initiatives with ecosystem partners.
• Connect external innovation with relevant Singtel capabilities and business opportunities.

Strategic & Commercial Partnerships

• Identify, develop and manage strategic innovation and commercial partnerships that accelerate Singtel’s innovation and business agenda.
• Lead the development of MOUs, collaboration agreements, co-innovation and partnership arrangements, working with Legal, Procurement and relevant stakeholders.
• Develop partnership models spanning co-creation, co-development, co-investment and go-to-market collaboration.
• Structure partnerships around clear customer, strategic and commercial outcomes, rather than conventional buyer-vendor relationships.
• Build long-term ecosystem relationships that provide access to new capabilities, innovation and business opportunities.

Customer Solutions & New Business Development

• Identify opportunities to translate Property and Workplace innovations into scalable customer and business solutions.
• Partner with Consumer and Enterprise to identify customer needs, market opportunities and differentiated propositions.
• Develop customer-led solutions, value propositions, business and operating models, and routes to market.
• Use Singtel’s physical environments as real-world platforms to validate solutions and demonstrate customer value.
• Identify opportunities to create new value through enterprise adoption, external customer solutions and new business models.

Business Cases, Commercial Models & Innovation Funding

• Develop robust business cases covering customer value, investment, business impact, scalability and commercial potential.
• Develop commercial and partnership models that enable viable deployment and scale, including co-investment, fee-based, subscription, revenue-sharing and platform models where relevant.
• Identify and develop innovation funding opportunities, including internal investment, partner co-funding, grants and other funding sources.
• Evaluate and recommend where Singtel should invest, partner, pilot, scale, commercialise or stop.
• Track innovation investment and realised benefits, ensuring continued funding is supported by measurable outcomes and evidence of scalability.

Innovation Delivery, Scale & Commercialisation

• Drive innovation from business case and pilot through implementation, adoption, scale and commercialisation.
• Structure pilots around clear customer needs, business outcomes and measurable success criteria.
• Orchestrate business, Property, Workplace, IT and ecosystem partners to translate concepts into operational solutions.
• Develop the business and operating readiness required to move successful pilots into production, working with technology specialists on technical readiness.
• Identify pathways to replicate and scale proven solutions across Singtel’s property portfolio and into Consumer and Enterprise opportunities.
• Act as a trusted advisor to senior leaders on innovation, customer solutions, partnerships and new business opportunities.

Skills for Success

• Degree in Business, Economics, Real Estate, Technology, Innovation or related discipline
• 12–15+ years of relevant experience in real estate, commercial strategy, innovation, customer solutions, business development.
• Strong experience working across real estate, digital solutions, property technology and partnership management.
• Domain knowledge in Property with experience in real estate functions such as asset management, marketing, leasing or operations.
• Track record developing new businesses, products, platforms or technology-enabled solutions.
• Demonstrated experience taking opportunities from business case and concept through implementation, scale and commercialisation

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.