Associate, FX Service Operations

The Associate, FX Service Operations is responsible for ensuring the stable and efficient operation of LSEG’s FX trading platforms across the global trading lifecycle. The role focuses on proactive monitoring, pre-market readiness, and early identification of issues to ensure platforms are fully operational ahead of each regional market open.

Key responsibilities include conducting comprehensive system validations, identifying and proactively flagging issues, and providing clear, accurate, and timely incident reporting and communication to relevant technology and support teams for resolution. The role also involves coordinating improvements to Operational Support checks, including updates, standardisation, and automation initiatives to enhance efficiency and consistency. The Associate works closely with Technology, Product, and Client Services teams to ensure effective stakeholder communication and to support continuous improvements in system performance, resilience, and overall service quality.

This role operates on a rotational shift basis between 3:30 AM and 8:30 PM (one of three shift schedules include 5:30 AM to 2:30 PM, 7:30 AM to 4:30 PM, and 11:30 AM to 8:30 PM on weekdays, with a 3:30 AM to 12:30 PM shift on Mondays). Flexibility to work Sundays will be considered an added advantage.

Location: LSEG Malabe

Roles & Responsibilities

• Perform a range of proactive and confirmatory checks across multiple markets, systems, and tools to ensure platforms are healthy and fully prepared for the region open
• Maintain, enhance, and expand existing operational checks to ensure continued effectiveness and coverage
• Develop, review, and maintain processes, procedures, documentation, RACIs, and escalation frameworks
• Take ownership of issues identified through Operational Support checks, ensuring timely escalation and coordination with relevant support teams and management
• Provide clear, accurate, and timely updates to stakeholders on system health at defined checkpoints
• Drive the introduction of new positive affirmation checks on a regular basis to strengthen operational assurance
• Produce clear and accurate procedures for newly introduced checks and processes
• Coordinate with automation teams to onboard relevant checks and deliver knowledge transfer sessions to team members
• Support proactive customer alert management and event logging to ensure consistent and predictable service quality
• Produce weekly reports, dashboards, and metrics to monitor Operational Support performance and drive continuous improvement
• Identify opportunities for improvement and raise change requests to enhance processes and systems
• Demonstrate a foundational understanding of RPA and MIS concepts to support automation and reporting initiatives
• Continuously identify opportunities to automate checks and streamline operational processes
• Support management with ad hoc tasks and requests as required
• Collaborate closely with cross-functional teams to expand team scope and enhance BAU processes
• Deliver work in line with priorities set by the Manager and Assistant Manager
• Support onboarding and training of new joiners, ensuring knowledge transfer and team readiness
• Act as a role model within the team, demonstrating professionalism, accountability, and best practices
• Demonstrate flexibility to support a 24/5 operating model aligned to global market hours 

Skills & Experience

• Experience in application support, operations, or technical client service within financial services
• Basic understanding of financial markets
• Proven ability to perform proactive monitoring, issue identification, and stakeholder communication
• Knowledge of incident, problem, and escalation processes
• Ability to work in fast-paced, time-sensitive environments with high attention to detail
• Excellent communication and stakeholder management skills
• ITSM tools and advanced Excel
• Basic understanding of automation / RPA concepts (advantageous)
• Strong team player with a proactive, “can-do” attitude
• High attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Adaptable and open to change with a positive mindset
• Willingness to learn, take feedback, and contribute to team development

Key Behaviours

Integrity

• Has the sustained drive and energy to deliver support service to the required level of timeliness and quality.
• Willingly makes the effort to ensure activities are completed on time and to the quality required.

Partnership

• Makes use of project management methodologies (e.g.: schedules of work; progress reports etc.)
• Deals with conflict optimally.
• Seeks information/inputs from colleagues/clients.

Innovation

• Willingly adopts new processes/approaches/ways of working.

Excellence

• Oral and written communications are tailored to their audience’s needs.
• Proactive and demonstrates initiative.
• Prioritises activities according to business and operational needs.
• Analysis and problem solving.
• Analyses issues to identify the most appropriate solutions.
• Utilises all available resources and toolsets to investigate and resolve problems.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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