Associate Operations Processor

About this role:

Wells Fargo is seeking an Associate Operations Processor. The role is responsible for investigation of payment inquiries from Global clients (internal/external) that arise due to incorrect SWIFT, Telex, FED payment instructions and/or investigation of the validity of the funds being transferred to/from Consumer Commercial clients.

In this role, you will:

• Investigates Payment related inquiries or services to clients (Financial Institutions) which includes sending SWIFT, FED WIRE and CHIPS messages, Return and Cancellation of payments, Hold funds in the General Ledger and re-effecting payments
• Corrects and creates different payment message types (SWIFT, FED WIRE, CHIPS, Telex) used by the payment parties
• Team currently supports common pools – Unable to Apply, Debit Authorization, Amendment and Cancellation pool
• Responsible for payment investigation and inquiries handling from Financial Institution customers
• Liaise and interact with international working partners
• Provide troubleshooting solutions for internal and external customers on financial products and services
• Process, research and resolve routine to moderately complex transaction issues
• Account maintenance, report generation, project work
  

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Open to fresh graduates with a Bachelor's Degree, preferably in Business, Finance, Economics, or related fields.
• Banking, financial services, customer service, or operations experience is an advantage.

Desired Qualifications:

• Experience in banking operations, payments, settlements, or wire processing.
• Knowledge of SWIFT, FED Wire, CHIPS, and Telex payment systems.
• Familiarity with payment investigations, transaction inquiries, and exception processing

Job Expectations:

• Amenable to a permanent night shift schedule (12:00 AM to 9:00 AM).
• Willing to work onsite at Five/Neo Building, 31st Street, BGC, Taguig City.
• Hybrid work arrangement may be available based on business needs and completion of required training. 

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.