Associate Product Support Engineer (1pm - 10pm)

Proofpoint is hiring an Associate Product Support Engineer (1pm - 10pm) in Belfast, United Kingdom. Level rates it ; you can apply on Proofpoint.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Some of the work can be done remotely, according to the posting.
The posting mentions Email, Phone and AI agents among its tools and skills.
Proofpoint has 128 other open roles on Level.
Posted within the past week.

AI in this role

Provide technical support and troubleshoot complex enterprise cybersecurity products for global customers during evening hours.

emailphone

ai-agentscustomer-supporttroubleshootingtechnical-supportcybersecurity

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.

The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in a customer-facing, technical environment.

Proofpoint offers a highly competitive salary and benefits package reflecting the 1pm to 10pm shift (with a competitive shift allowance, in addition to your base salary) and including other perks like company-wide wellbeing initiatives.

Product training is provided on our market-leading cybersecurity solutions. Flexible interview appointments are available after 5pm with our interview team. We also offer a Hybrid working environment.

Your day-to-day

Provide support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)
Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
Manage product escalations, act as a liaison between customers, and various levels of tiered support
Advise customers regarding the product's proper use and address specific systems issues
Assist customers with consultative queries on product configuration and features
Provide guidance and mentorship to Associate level team members
Contribute to knowledgebase and support documentation

Qualifications

Experience in a technical support/helpdesk environment from a previous role
Experience in problem analysis and resolution of software problems
Ability to quickly develop as subject matter expert in areas of Proofpoint technologies
Ability to interact with customers professionally across all interfaces
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Proven ability to function in a self-directed environment and to collaborate with team members

Nice to have

Experience with Email Systems, Networking and/or DNS
Experience with Linux is beneficial
Innovative thinker who is positive, proactive, and readily embraces change

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

How we rate this

Associate Product Support Engineer (1pm - 10pm) at Proofpoint rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Associate Product Support Engineer (1pm - 10pm) is an open job at Proofpoint.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Belfast, Northern Ireland and is marked remote.
The job was posted on October 28, 2026.
Seniority: junior.
Applications are handled by Proofpoint. Apply on Proofpoint

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI agentsCustomer SupportTroubleshootingTechnical SupportCybersecurityEmailPhone

Questions you could be asked

How do you decide when an AI agent can act on its own versus asking for approval first?
Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where cybersecurity was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: AI agents, Customer Support, Troubleshooting, Technical Support, and Cybersecurity. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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