Associate Store Manager (Coca-Cola Store Disney Springs)

Job Description Summary:

Position Overview:

To direct all activities required to achieve all business goals, including retail sales objectives, guest service, payroll, guest recovery, inventory management and merchandise presentation.

Primary Responsibilities/Accountabilities:

• Drive all aspects of store level sales and profitability.
• Assist in recruiting, selecting and training a team of qualified, dedicated and professional store associates based on established core competencies.
• In partnership with the Store Manager, lead and inspire store team through effective coaching and development support needed to create a high-performance sales team.
• Maintain all standards of store operations including visual presentation, security, inventory control, human resources, operational policies and procedures.
• Assist in managing the execution and adherence to all corporate programs.
• While Manager on Duty (MOD), responsible for all aspects of store and bar operations including staffing, selling skills, guest experience, merchandising, beverage operations, stock management, safety and security, operational policies and procedures, opening and closing activities, and team coaching and development.
• Ensure all Company prescribed standards are met and adhered to by all employees.
• Perform store opening and closing procedures in accordance with Company policies.
• Perform sales transactions (ringing purchases, processing of cash or credit payments, counting money) occasionally.
• Protect the security of cash, inventory, and other company assets according to policies and procedures.

Required Functional Skills:

• Execute and Lead Guest Service Strategy: Train hourly associates on the guest service expectations and standards of Retail & Attractions. Conduct regular guest service observations and provide coaching and feedback for improvement. Facilitate Retail Associate training such as New Hire Orientation, Retail sales and service, and other skill building courses.
• Merchandising Standards and Supervision: Partner with the Merchandise Operations Manager and Visual Manager on maintaining established standards consistent with company brand strategies; communicates with Merchandise Operations Manager regarding merchandising assortment, trends, and needs; ensures merchandise on selling floor is replenished appropriately.
• Staff Management: Coach and develop staff to exceed individuals' and business goals; Develops staff to provide exceptional customer service by understanding customer needs and providing information on the Company and merchandise; Supervises floor coverage and activities, including opening and store as scheduled. Deliver praise/on the job coaching/constructive feedback for Ambassador and Lead Ambassador teams.
• Labor Management: Ensure hourly/daily/weekly labor plans are met by cross utilizing employees to cover call outs. Partner with Store Manager to project labor and optimize labor by departmental need.
• Inspirational Leadership: Consistently hold self and others accountable to demonstrating and role modeling principles and behaviors of the Company to drive employee engagement and create a culture that makes Retail &Attractions a desirable place to work every day.
• Communication: Communicate effectively with guests, members of management and ambassadors. This includes the ability to understand, be diplomatic and tactful, demonstrate appropriate behavior social situations and maintain composure in negative circumstances in order to achieve results.

• Retail Sales Knowledge: Knowledge of and ability to apply retail selling skills.

• Bar Operations Leadership: Ensure efficient day-to-day bar operations while serving as Leader on Duty; support ambassadors with operational and technical needs; communicate sales goals and results; monitor product availability and readiness; provide coaching and feedback to drive guest satisfaction, operational excellence, and sales performance; oversee opening and closing bar procedures and ensure compliance with company standards.

Physical Demands:

• Able to walk and stand for prolonged periods, 2 – 4 hours
• Able to climb ladders and step ladders
• Able to key on computer for extended periods, 4 – 6 hours
• Lifting, pushing, and pulling 50 lbs. objects frequently; this includes lifting from one level to another level
• Frequent bending and kneeling
• Able to climb sets of stairs

Educational Requirements and Experience:

• High School Diploma or Equivalent 3 years retail experience in a fast-paced environment Minimum of 2 years' people management experience in the retail industry

Additional Requirements:

• Must be able to successfully pass credit, drug screen, and criminal background check.

Skills:

Pay Range:

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Location(s):

City/Cities:

Travel Required:

Relocation Provided:

Job Posting End Date:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.