Associate Vice President, Core Banking, RBCx (similar to Commercial Account Manager)

Job Description

Who are we?

At RBCx, we power bold ideas, founders, and tech companies. We help some of the most ambitious tech and innovation companies scale and make an impact in the world by connecting them to the right people, ideas, and financial solutions of one of Canada’s largest banks.

What is the opportunity?

We are seeking a self-motivated and well-organized relationship-manager to support an existing portfolio of tech clients in the greater Ottawa area. Working from our Ottawa office at 90 Sparks Street, in this role you will serve as the primary point of contact for the bank with a diverse group of tech companies with differing needs and your task will be to bring the best of RBC and RBCx to their doorstep.

This role works in the office 3 to 4 days a week.

What will you do?

• Manage, retain and deepen our relationships with a portfolio of mostly boot-strapped tech clients through the delivery of an exceptional client experience (CX)
• Become a trusted advisor to the clients we support and play a role as a partner in their growth
• Leverage the tools and systems in place at RBC, as well as your understanding of each client’s business model, cash management needs and long-term goals to provide financial solutions, strategic advice and introductions to people or businesses who can help the clients we support succeed, e.g., RBC internal partners such as Treasury Solutions Specialists, Deposit Specialists, Capital Markets and Foreign Exchange experts, Group Advantage experts, City National Bank, as well as external partners such as BDC, etc.
• Apply a continuous-improvement approach to delivering superior client experience.
• Lead the KYC and AML processes, and achieve key portfolio quality metrics and compliance with all relevant internal policies.

What do you need to succeed?

Must-have:

• Passion for the tech sector: you want to play a role in Canada’s innovation economy.
• Excitement for trying new things: RBCx is building an end-to-end platform complete with capital and non-capital solutions to help the clients we support thrive. We will forever be building, launching new products and expanding our capabilities, and being able to embrace a near-constant state of improvement and innovation will be paramount.
• Empathy for the unknown and ever-changing: a tech company's needs can change often and you will need to be comfortable with throwing plans out the window and going back to the drawing board as and when needed but without sacrificing priorities.
• Some service and sales experience: at least 2 years of experience in a service and/or sales environment with strong communication and relationship-management skills

Nice-to-have:

• Experience as an entrepreneur, launching a business, working in a start-up, or advising/mentoring and working with early-stage tech startups at an accelerator, incubator, innovation hub or a venture capital fund.
• A developed understanding of the tech ecosystem and the challenges to growth for a tech startup in Canada.
• Academic exposure through a post-secondary diploma/degree in commerce or business administration or sciences-related degree and/or related experience.
• 3 or more years of experience in commercial lending/business banking, or in a business development and/or client relationship management role.

What’s in it for you?

We thrive on the challenge to be our best, on progressive thinking to keep growing, and on working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• We are proud to offer a comprehensive compensation program which includes a competitive salary, bonuses and flexible benefits.
• You’ll work with leaders who support your development through coaching and managing opportunities
• We promise you’ll work in an inclusive, collaborative, progressive, and high-performing team.
• We have a world-class training program in financial services.

If you’re looking for more information about RBCx, visit our website or connect with us on Twitter and LinkedIn. #RBCx

Who at RBC is this role a food fit for?

If you are a Business Account Manager (BAM), a Relationship Manager - Commercial Accounts (RMCA), a Commercial Account Manager (CAM) Intern or an Associate / Commercial Banking Advisor (CBA) / Client Engagement Advisor (CEA), this could be the next great job for you at RBC/RBCx. In particular, if you are looking to take the next step in your development and become the face of the relationship for the clients we support without the immediate pressures of New Client Acquisitions (NCAs), then this might be an ideal next role for you.

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.