ATR - Material Account Manager

Job Description:

About us  

ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.  

From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way. 

ATR Eastern Support (AES) based in Singapore is the primary hub for supporting the Asian and Pacific regions. The dedicated team comprises departments such as Support & Services, Quality, HR, Commercial and Finance. 

If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!  

Our leadership profile: 

People Centric     Entrepreneurial       Inspiring           Exemplary        Innovative           Humble 

At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!  

We are looking for a Material Account Manager to come onboard in our Services directorate.

Your Mission 

The Materials Manager serves as the strategic liaison between ATR’s Global Supply Chain and its regional operators. Following the implementation of the New Back Office (NBO), this role is designed to transition from transactional processing to high-level account management. The primary objective is to act as the "Voice of the Customer" within ATR, ensuring operational continuity, material availability, and long-term strategic planning for assigned operators. 

ACTIVITIES 

Customer Engagement & Strategic Planning 

• Voice of Customer (VoC): Conduct structured customer reviews and site visits to identify material pain points, expectations, and operational requirements. 

• Backlog Management: Maintain real-time oversight of customer priorities and urgent requirements to ensure supply chain alignment. 

• Performance Benchmarking: Analyze material support KPIs, present performance data to operators, and establish collaborative Action Plans. 

• Material Forecasting: Collaborate with operators on maintenance forecasting (C-Checks, major components) and line maintenance stock strategies to ensure proactive parts provisioning. 

Internal Stakeholder Management & Advocacy 

• Commercial Support: Provide the Commercial and Sales departments with competitive market intelligence and assist in developing value-based propositions to customers. 

• Supply Chain Optimization: Act as a conduit for the Supply Chain team, providing demand visibility and accurate prioritization to improve inventory lead times. 

• Internal Communication: Serve as the primary internal focal point to synchronize Technical, Commercial, Supply, and Repair departments for seamless service delivery. 

Escalation & Operational Enablement 

• AOG Resolution: Support the resolution of complex Aircraft on Ground (AOG) scenarios where standard inventory is unavailable, reflecting customer operational situation as accurately as possible to ATR AOG Desk.  

• Level 2 Support: Act as the escalation point for the New Back Office (NBO) to resolve highly complex or non-standard material queries. 

• Risk Mitigation: Identify potential material dissatisfaction or supply risks and communicate them to Customer Support Directors (CSD) to manage customer expectations efficiently. 

About you 

EXPERIENCE SKILLS 

• Minimum Diploma or ‘A’ Level; Degree in Logistics or Aviation preferred. 

• Minimum 2 years within the Aviation industry (Materials/Supply Chain/Technical Support). 

• Proficiency in SAP (MM/SD modules) and Microsoft Office (Advanced Excel). 

• Professional fluency in written and verbal English. 

SOFT SKILLS 

• Stakeholder manager: Ability to lead without authority and align diverse internal departments (Supply, Repairs, Commercial) to prioritize customer needs. 

• Conflict resolution: Ability to maintain a professional demeanor and find mutually beneficial solutions during high-pressure situations like AOG or material shortages. 

• Interpersonal skills: Ability to translate complex supply chain data into clear, actionable insights for both airline operators and ATR senior management. 

Our Recruitment Process  

• The Manager will contact you  

• Innovative and digital assessment  

• To get to know you better: interview with the Manager, HR Recruiter, Managing Director 

What we offer 

Highly competitive compensation package   

Work-life balance (remote working, paid time off…)  

Well-being / health (supplementary health & welfare coverage…) 

Career paths enabling employees to develop their skills and build a professional project 

Wide choice of development programs for soft and hard skills 

Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams! 

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.