AWS Sr Product Manager Tech, AWS Support

Amazon is hiring an AWS Sr Product Manager Tech, AWS Support in Dallas, United States. It pays $166k-$225k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this AI product manager role Works on AI ●●●○: the daily work is on AI products, without building the model.
Tools and skills the posting cites include AWS, product management and generative AI.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Own and drive GenAI-powered troubleshooting and agentic AI operations capabilities for AWS support systems.

AWS

product-managementgenerative-aiagentic-aicloud-operations

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Work hard have fun and make history at Amazon Web Services!

The AWS Support Team is searching for an innovative passionate and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what's best for the business to serve our customers; someone with a true pioneering spirit willing to "get hands dirty" in a start-up environment while being able to optimize delivery against both short and long term goals.

The role:

You will be responsible for owning and driving GenAI-powered troubleshooting and agentic AI operations capabilities. These are used by AWS's largest enterprise customers and internal Support teams to help customers. You will define the product vision for diagnostic tools for cloud issues tools to simplify cloud operations and tooling to assist with agentic AI operations. You will partner with multiple engineering teams to deliver cohesive experiences across the full agent lifecycle. This spans building deploying governing observing and optimizing agents at scale. Your customers span large regulated enterprises and internal teams. You will work closely with Sales and Account teams to position these capabilities as a strategic differentiator. You will be at the forefront of agentic AI with interactions across AWS's AI/ML security observability and support services.

The Team: The AWS Support provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs helping them adopt optimize and operate at scale. These products used by AWS customers and the support teams that help them are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Personal Health Dashboard AWS Forums and Support Center. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS. Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 3+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product

Preferred qualifications

- Experience in software development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 166,300.00 - 225,000.00 USD annually
USA, WA, Bellevue - 166,300.00 - 225,000.00 USD annually
USA, WA, Seattle - 166,300.00 - 225,000.00 USD annually

How we rate this

AWS Sr Product Manager Tech, AWS Support at Amazon rates 75 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

AWS Sr Product Manager Tech, AWS Support is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $166k-$225k a year.
The role is based in US, TX, Dallas.
The job was posted on August 12, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementGenerative AIAgentic AICloud OperationsAWS

Also common in AI product manager jobs at this level

AI agents LLM Machine learning SQL Azure RAG

Pay

This job starts at: $166k
Typical AI product manager job: $178k

This posting starts 7% below the typical AI product manager job. See AI product manager jobs

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where generative ai was part of your work. What did you do?
Tell me about a project where agentic ai was part of your work. What did you do?
Tell me about a project where cloud operations was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Product Management, Generative AI, Agentic AI, Cloud Operations, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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