Principal Product Manager, Technical, Customer Anecdote Miner (CAM)

Amazon is hiring a Principal Product Manager, Technical, Customer Anecdote Miner (CAM) in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this AI product manager role is Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions LLM, Generative AI and product management among its tools and skills.
Level classes it as a lead role.
Amazon has 20,000+ other open roles on Level.
Posted in the last few days.

AI in this role

Lead product strategy and multi-year vision for an LLM-powered customer anecdote mining platform processing billions of interactions.

LLMGenerative AI

product-managementproduct-strategygenerative-aicross-functional-leadershiproadmap-planning

Are you passionate about leveraging evolving LLM technology to solve one of Amazon's most fundamental challenges? Do you want to be building the platform that processes over 5 billion customer interactions annually and transforms months of technical work into minutes? As the Principal Product Manager - Technical (PMT) for the Customer Anecdote Miner [CAM] Platform (winner of the 2024 All Amazon Global Door Desk Award), you'll shape the future of how Amazon teams understand and act on customer feedback at unprecedented scale.

We are looking for a Principal PMT who thrives on solving ambiguous, high-impact problems and turning them into clear product strategies that deliver meaningful results at scale. In this role, you will own a multi-year product vision, shape technology investments, and drive cross-organizational alignment to launch products that customers love. You will partner closely with engineering, design, science, and business teams to deconstruct complex challenges into elegant solutions — all while keeping the customer at the centre of every decision. If you are a strategic thinker with deep technical curiosity, a talent for influencing without authority, and a track record of delivering products that matter, we want to hear from you.

Key job responsibilities
- Own and drive a multi-year product vision and strategic roadmap, setting direction in ambiguous spaces where the problem, opportunity, and strategy may not yet be defined.
- Lead large, complex product initiatives end-to-end with independence — from concept through launch, scale, and iteration — making high-judgment trade-off decisions with long-term platform and business implications.
- Partner as a technical peer with engineering, applied science, and design teams to evaluate architecture proposals, identify trade-offs others may miss, and ensure solutions are extensible, scalable, and aligned with strategic goals.
- Drive alignment across multiple organizations by influencing senior stakeholders, resolving prioritization conflicts, and building strategic partnerships that shape investment decisions and shared objectives.
- Design experimentation frameworks and define success metrics that distinguish between output and outcome measures, using data, customer research, and emerging technologies including generative AI to accelerate learning and validate product hypotheses.

A day in the life
You'll operate at the intersection of evolving ML technology and real-world business impact. A typical day might include:
1) Working closely with Amazon teams to understand their feedback analysis needs, and onboarding them as users of CAM
2) Defining platform features and requirements for upcoming releases
3) Collaborating with ML Scientists and Engineers to build and optimize our offerings
4) Analysing platform metrics to identify performance optimization opportunities
5) Contributing to technical design reviews for new features
6) Reviewing customer feedback and usage patterns to guide product evolution

Basic qualifications

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience with end to end product delivery
- Experience working directly with Engineers on product enhancements

Preferred qualifications

- Experience working with and influencing senior level stakeholders
- Experience leading engineering discussions around technology decisions and strategy related to a product

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Principal Product Manager, Technical, Customer Anecdote Miner (CAM) at Amazon rates 70 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Principal Product Manager, Technical, Customer Anecdote Miner (CAM) is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in IN, KA, Bengaluru.
The job was posted on November 7, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementProduct StrategyGenerative AICross Functional LeadershipRoadmap PlanningLLM

Also common in AI product manager jobs at this level

AI agents Machine learning AWS SQL Azure RAG

Pay

Typical AI product manager job: $178k

This posting doesn't list pay. Use the typical AI product manager figure when pay comes up. See AI product manager jobs

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where product strategy was part of your work. What did you do?
Tell me about a project where generative ai was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where roadmap planning was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Product Management, Product Strategy, Generative AI, Cross Functional Leadership, and Roadmap Planning. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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