BD Administrative Assistant-13

UPS is hiring a BD Administrative Assistant-13. Level rates it ; you can apply on UPS.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions customer service, administrative support and issue resolution among its tools and skills.
Level classes it as a mid-level role.
UPS has 2,000+ other open roles on Level.

AI in this role

Provide comprehensive customer service support, resolve inquiries and claims, and execute back-office administrative operations.

customer-serviceadministrative-supportissue-resolutionback-office-operations

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Job Description:

Provides comprehensive customer service support to both external and internal stakeholders, including but not limited to Sales Support, Healthcare, Claims, Commercial Support, Brokerage, SCS, and Billing and any future commercial and support functions. Ensures the maintenance of positive customer relations and the fair, effective resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Formulates improvement plans based on customer survey feedback. Offers customer service support through various channels such as calls, emails, SMS, and chats. Processes back-office activities and monitors the resolution process of customer cases. Documents incoming information regarding customer concerns and conducts thorough investigations until the case is resolved.

Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence.

Requires full proficiency in a range of assignments gained through training and considerable experience. Provides solutions to problems in situations that are atypical or infrequently occurring. Takes a broad perspective to problems and spots new, less obvious solutions. Identifies key issues and patterns from partial/conflicting data. Works with limited supervision and often helps less experienced colleagues

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

BD Administrative Assistant-13 at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

BD Administrative Assistant-13 is an open job at UPS.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH).
The job was posted on October 22, 2026.
Seniority: mid.
Applications are handled by UPS. Apply on UPS

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceAdministrative SupportIssue ResolutionBack Office Operations

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where administrative support was part of your work. What did you do?
Tell me about a project where issue resolution was part of your work. What did you do?
Tell me about a project where back office operations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Administrative Support, Issue Resolution, and Back Office Operations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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