BPS - Voice Process Associate

Sopra Steria is hiring a BPS - Voice Process Associate in Noida, India. Level rates it ; you can apply on Sopra Steria.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classes it as a junior role.
Sopra Steria has 2,000+ other open roles on Level.

AI in this role

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Experience: 1-2 Years

Key Skills: BPS Customer Service / Customer Handling experience- Utilities experience preferred

Excellent communication skills (spoken and written), Excellent computer proficiency,

Comfortable with 24/7 working environment / Comfortable with Flexible-offs.

Total Experience Expected: 00-02 years

Graduates only- Commerce background

Work from office is a key requirement as per the policy

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

How we rate this

BPS - Voice Process Associate at Sopra Steria rates 21 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.