Business Analyst - Fraud & PCI Risk Solutions

Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across the globe. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

We are looking for a Fraud & PCI Solutions Analyst to join our Risk Technology – Fraud & PCI Risk Solutions team at Worldline.

Our team owns Worldline's fraud prevention and PCI platforms and operations. We source and manage fraud vendors, run platform integrations and migrations, and help Worldline entities and merchants manage fraud and payment security risks. We work closely with fraud investigators, product, engineering, operations, finance, procurement and compliance teams across many countries.

This role sits at the center of that network. You will bring stakeholders together, align them on a shared solution, and turn their needs into projects that deliver value for Worldline and our merchants. You will support a portfolio of active projects, from vendor onboarding and platform integrations to incident management and process improvement, and you will help shape how our fraud and PCI services are offered and priced.

If you enjoy connecting with people, solving problems across team boundaries and holding conversations that move things forward, we want to hear from you. Fraud or PCI knowledge is an advantage, but we will teach you the domain.

Day-to-day responsibilities

Stakeholder management and collaboration
Build relationships across Worldline, fraud teams, oversight functions, IT, Finance, and vendors. Align teams on processes, responsibilities, and solutions; represent the team in meetings and escalations, keeping stakeholders informed.

Negotiation and commercial topics
Support vendor sourcing, evaluation, and contract discussions, including requirements, pricing, and features. Contribute to fraud and PCI service business cases and monetization, and support budget planning with Finance.

Project and portfolio support
Support integrations, migrations, and vendor onboarding. Track progress, dependencies, and risks; maintain a portfolio overview and follow up on incidents until resolved.

Analysis, process improvement and reporting
Gather requirements and create clear documentation, process flows, and user stories. Identify process improvements, prepare reports and dashboards, and maintain documentation of fraud tools and procedures.

Who are we looking for

You communicate confidently with people at all levels and build constructive relationships across internal teams and external partners. You find common ground when priorities differ, learn quickly, take initiative, and own outcomes while focusing on business goals.

Must have

• 3+ years in a stakeholder-facing role, such as business analysis, project/account management, consulting, vendor management, or business development. Payments, fintech, or financial services experience is a plus.
• Strong stakeholder management and negotiation skills.
• Commercial awareness, including pricing, business cases, and value discussions.
• Clear written and verbal communication, including presentations to senior audiences.
• Ability to manage multiple projects and priorities.
• Fluent English.

Nice to have

• Experience in fraud prevention, risk management, or payment security.
• Knowledge of PCI DSS, fraud typologies, or transaction monitoring.
• Experience with fraud platforms, ServiceNow, Jira, Confluence, or Power BI.
• Basic SQL or data analysis skills.
• Additional languages.

Perks & Benefits

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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