Business Coach, Amazon, VAS-Category

Amazon is hiring a Business Coach, Amazon, VAS-Category in Kolkata, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions business coaching, operations management and relationship management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Coach and guide Delivery Service Partner business owners to scale and optimize their package delivery operations.

business-coachingoperations-managementrelationship-managementperformance-metricsstrategic-planning

Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses during a transformational time.

The Business Coach finds and executes value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success.

Our Business Coaches are leaders and collaborators. They are analytical and creative; deadline-driven, organized and able to multi-task; and have strong interpersonal skills including a demonstrated ability to earn trust, inspire others, and be empathetic. You’ll be at the center of cross-functional teams, all working together to deliver the highest quality experience to Amazon customers.

If you're a dynamic, organized self-starter who’s ready to partner with our DSP owners as they launch and scale their business in one of the fastest growing industries in the world, we’d like to talk with you. Curious? Good, that’s one of our Leadership Principles! Discover more about the opportunity below.

Key job responsibilities
On a daily basis, Business Coaches are responsible for:

Supporting owners as they onboard to the program and prepare to launch.
Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights.
Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.

A day in the life
As a Business Coach, you will partner with 20-40 DSP owners assigned to delivery stations across IN. You’ll work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. You’ll collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Together, you’ll provide best-in-class support for owners by removing obstacles and improving financial, operational, and safety practices at the network level. You’ll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.

Basic qualifications

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Business Coach, Amazon, VAS-Category at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Business Coach, Amazon, VAS-Category is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, WB, Kolkata.
The job was posted on October 18, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Business CoachingOperations ManagementRelationship ManagementPerformance MetricsStrategic Planning

Questions you could be asked

Tell me about a project where business coaching was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where relationship management was part of your work. What did you do?
Tell me about a project where performance metrics was part of your work. What did you do?
Tell me about a project where strategic planning was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Business Coaching, Operations Management, Relationship Management, Performance Metrics, and Strategic Planning. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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