Business Coach EDSP/AMPL, Growth & Excellence, EDSP/AMPL

Amazon is hiring a Business Coach EDSP/AMPL, Growth & Excellence, EDSP/AMPL. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, operations management and performance monitoring.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Business Coaches manage partner portfolios, monitor performance metrics, and drive operational excellence for logistics nodes.

Excel

operations-managementperformance-monitoringstrategic-consultinglogistics

Business Coaches gerenciam um portfólio de parceiros EDSP/AMPL distribuídos em múltiplos nodes, atuando como consultor estratégico, coach operacional e principal ponto de contato e manutenção do relacionamento operacional e comercial junto ao negócio. A divisão de responsabilidade é por parceiro, não por bases. BCs realizam reuniões presenciais periódicas, atuam diariamente com performance, qualidade e crescimento do parceiro logistico.

Key job responsibilities

A day in the life
Daily
• Performance Monitoring: Revisar o Scorecard e suas métricas principais (DCR, DNR, DSR, Learning, entre outras) para identificar EDSPs underperforming e iniciar coaching.
• Escalation Handling: Endereçar issues urgentes que impactem a network, coordenando com times Ops/Station.

Weekly
• WBR (Weekly Business Review): Participar das revisões semanais com times Ops, contribuindo com visão de capacidade e performance dos EDSPs. Escalar quando não há melhora observada.
• Peak Readiness Calls (sazonal): Conduzir reuniões de readiness durante preparação para picos (Consumer Week, Prime Day, MOP, Black Friday), com o intuito de construir a capacidade solicitada pela network.
• AMPL Performance Review: Analisar semanalmente o resultado do programa AMPL e atuar nos nodes que não estão performando conforme esperado.
• Procurement Planning (periódico): Agendar e participar de reuniões periódicas com o time de Procurement para alinhamento sobre resourcing, necessidades futuras de capacidade e planejamento de recursos para os parceiros EDSP/AMPL.
Monthly / Periodic
• Visitas a EDSPs: Visitas presenciais periódicas aos escritórios/estações dos EDSPs, suportando o pico e necessidades operacionais.
• MBR (Monthly Business Review): Responsável pelo agendamento e suporte da revisão mensal. A apresentação é conduzida pelo Regional Manager, que analisa os resultados operacionais e financeiros do parceiro EDSP/AMPL.
• Gestão Estratégica de Parceiros: Atuar como consultor em decisões sobre novos parceiros e transições de parceiros que não performam conforme esperado. Contribuir com visão estratégica sobre possíveis expansões para os parceiros existentes, subsidiando o planejamento executado pelo BD.

About the team
Growth & Excellence é um time de suporte à Operação EDSP/AMPL focado em crescimento, qualidade e manutenção da performance e excelência operacional que atende ao crescimento exponecial de AMZL. O time de EDSP/AMPL está espalhado em mais de 10 estados do Brasil suportando a capilaridade do last mile da Amazon Logistics.

Basic qualifications

- Experience analyzing data and best practices to assess performance drivers
- Bachelor's degree
- Experience in English-language communication skills, both written and verbal
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams

Preferred qualifications

- Experience in optimizing products and services based on client needs
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Business Coach EDSP/AMPL, Growth & Excellence, EDSP/AMPL at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Business Coach EDSP/AMPL, Growth & Excellence, EDSP/AMPL is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Osasco.
The job was posted on August 12, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementPerformance MonitoringStrategic ConsultingLogisticsExcel

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where performance monitoring was part of your work. What did you do?
Tell me about a project where strategic consulting was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Operations Management, Performance Monitoring, Strategic Consulting, Logistics, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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