Business Efficiency Manager

Description

About the role

Own and govern QAS Cargo's business performance monitoring, productivity, efficiency, and benefits realization reporting framework, ensuring robust KPI management, performance visibility, and value delivery across the organization. Provide leadership with timely insights, performance assurance, and data-driven recommendations to support strategic decision-making, drive continuous improvement, and ensure initiatives deliver measurable outcomes aligned with QAS Cargo's long-term objectives.

Responsibilities

• Ensure business performance measures are aligned to strategic objectives and operational priorities.
• Oversee the development and delivery of accurate, timely, and actionable performance insights to enable informed decision-making across departments.
• Ensure performance metrics, dashboards, and KPIs are governed, reliable, and aligned with business priorities.
• Facilitate collaboration between operational, commercial, finance, and process improvement teams to support end-to-end efficiency.
• Champion a culture of continuous improvement through coaching, structured problem-solving and change adoption.
• Establish and govern the QAS Cargo benefits realization framework for all transformation, improvement, and strategic initiatives, such as Public Customs Clearance, RFS service and system enhancements.
• Establish clear ownership and governance structures for cross-functional initiatives, improving accountability and decision speed.
• Drive cost optimization and operational efficiency initiatives across operations, customer services and shared services, delivering measurable productivity improvements, sustainable value creation, and alignment with organisational objectives.
• Identify, challenge, and eliminate process inefficiencies, waste, and cost drivers across business functions within QAS Cargo.
• Monitor, validate, and report the realization of cost savings, efficiency gains, and business benefits arising from improvement initiatives and escalate risks and issues impacting expected value delivery and recommend corrective actions.
• Communicate performance insights, risks, and improvement opportunities to senior leadership to guide strategic decisions.
• Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.

Qualification

About you

Essential

• Bachelor’s Degree or Equivalent
• Minimum 6 years of job-related experience
• Experience in process improvement and performance reporting experience within the Logistics industry.
  

Preferred

• Relevant and advanced level courses from recognised establishments within the field of Aviation, Cargo and Freight operations, Warehousing and Cargo Handling.
• Project Management experience in a large, multi-diverse organisation.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.