Business Operations Analyst

Job Scope:

• The individual would be responsible for managing all accounts in the Japan Receivables Portfolio (spanning across Cisco’s products and services) for the purpose of invoicing trade business, raising/resolving disputes and collecting past-due balances. 
• The Job role would require managing and supporting the 3rd party operations vendor to make sure all the deliverables assigned to them are met.
• Candidate must work within guidelines set and report to the Regional Collections Manager, Japan.
• The job is not just a transactional role, but a strategic one that balances regional portfolio health with vendor governance

Key Responsibilities

• Monitor the generation and delivery of invoices to customers.
• Monitor customers’ payment records closely and promote positive payment behavior
• Notify customers of overdue by mail, telephone, or personal visits to solicit timely payments.
• Confer with customers to determine reasons for overdue payments and advise customers of necessary actions when negotiating payments.
• Receive and record payments received by customers and monitor the application of the same.
• Provide accurate cash collections forecasts for the assigned portfolio.
• Assist order management and review the terms of sales and service contracts to ensure they adhere to the requirements.
• To ensure all disputes are recorded appropriately and to collaborate closely with internal partners to facilitate issue resolution and payment receipts.
• Provide regular updates to internal stakeholders on the health of the account and work with them to take corrective action to curtail delinquency.
• To review and recommend bad debt/write off accounting.
• Perform operations tasks related to assigned accounts. This includes account reconciliation, registering requests for change in customer details, debit/credit memos etc.
• Work with third‑party vendor teams on daily operations to meet required performance metrics.
• Regularly conduct performance reviews with Transcosmos to evaluate KPIs, identify process bottlenecks, and implement corrective measures
• Partner with Tax, Accounting, IT support, etc. to ensure invoices of products and services sold by Cisco are created in a timely manner and in accordance with local guidelines and company compliance requirements.
• Drive process improvements within Japan I2C operations by leveraging AI tools and applications.
• Collaborate closely and effectively with the I2C global team on initiatives related to new tools, systems, and processes.

Skills Required

• Exceptional verbal and written skills, with the ability to maintain customer relationships while adjusting style to align with automated brand touchpoints.
• Ability to work and collaborate across organizations at all levels to resolve cross-functional issues.
• Detail-oriented with strong analytical skills.
• A tech-forward approach with a continuous improvement mindset, comfortable adapting to regular system upgrades and evolving digital environments.
• Relevant collections experience with having worked on ERPs like Oracle/SAP preferred.
• Comfortable with MS-Office applications.
• Fair speaking and writing knowledge of English, along with proficiency in local language.

Education

• Bachelor’s degree in accounting/finance preferred.
• Min 5 -7 years of related work experience required.

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