Carrier BD Manager, GSSC

Amazon is hiring a Carrier BD Manager, GSSC in Shanghai, China. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 21 overseas marketplaces, and supporting local Sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.

Amazon Global Selling is seeking a motivated, detail-oriented Carrier Manager to join the Global Seller Supply Chain (GSSC) central PMO team, owning CN-Out Merchant Fulfilled Network (MFN) carrier management for cross-border small parcel delivery from China to established marketplaces. In this role, you will build and strengthen carrier partnerships, manage carrier performance across cost, speed, and reliability, and resolve day-to-day operational issues to ensure a seamless delivery experience for Chinese sellers and their customers worldwide.

This role offers a unique opportunity to work directly with strategic carriers and partner closely with the global MFN team to drive delivery experience (DEX) improvements and faster delivery for sellers. The ideal candidate is customer-obsessed, highly analytical, thrives in a fast-paced operational environment, excels at problem-solving and cross-functional collaboration, and possesses strong oral and written communication skills in both English and Mandarin Chinese.

Key job responsibilities
Build and strengthen carrier partnerships for CN-Out MFN small parcel delivery to established marketplaces, including carrier onboarding, relationship management, and capacity planning.

Own carrier performance management across key dimensions — delivery speed, on-time performance, tracking timeliness, cost, and reliability — establishing scorecards and regular performance reviews.

Drive day-to-day problem solving and escalation handling, working with carriers and internal teams to quickly resolve operational issues and minimize seller and customer impact.

Partner closely with the global MFN team to drive delivery experience (DEX) improvements and enable faster delivery for CN cross-border sellers.

Conduct data analysis to identify performance gaps, root causes, and improvement opportunities across the carrier network, and translate insights into actionable improvement plans.

Support planning and reporting cadences for your domain, including regular performance updates and contributions to business reviews.

About the team
We are Amazon Global Selling (AGS) PMO team under the Global Seller Supply Chain (GSSC) organization. We collaborate with AGS business teams to identify key Seller needs and partner with global product teams to develop tools and solutions to improve Seller experience and sustainable growth.

Basic qualifications

- 4+ years of relevant experience in carrier management, logistics operations, transportation, or logistics business development.
- Experience in carrier partnership management, performance management, or operational problem solving.
- Strong analytical skills with the ability to use data to identify trends, diagnose issues, and drive decisions.
- Excellent written and verbal communication skills in both English and Mandarin Chinese.
- Ability to manage multiple priorities and operate effectively in a fast-paced, ambiguous environment.
- Experience in working in global environment and influencing global stakeholders

Preferred qualifications

- Experience in cross-border e-commerce logistics, small parcel, or last-mile delivery operations.
- Track record of managing carrier performance and improving delivery experience metrics (e.g., delivery speed, on-time rate, tracking quality).
- Familiarity with international small parcel shipping, customs clearance, and cross-border delivery networks.
- Experience developing AI or systematic solutions to improve logistics operations efficiency or solve business problems.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Carrier BD Manager, GSSC at Amazon rates 39 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.