AmazonCase Mgr (MIL) [S], Disability and Leave Services
Amazon is hiring a Case Mgr (MIL) [S], Disability and Leave Services . Level rates it ; you can apply on Amazon.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions Microsoft Office, Outlook and Excel among its tools and skills.
- Level classes it as a mid-level role.
- Amazon has 21,000+ other open roles on Level.
- Posted in the last few days.
AI in this role
Manage military leave and disability cases for Amazon employees globally, providing comprehensive support and compliance.
The DLS Military Case Manager serves as the single point of contact for Amazon employees experiencing leave of absence or disability events across the U.S. and the rest of the world, providing comprehensive case management services.
The DLS Military Case Manager excels at answering questions, understanding employee situations, applying appropriate benefits, and adapting to changing circumstances. They deliver a connected and trusted case management experience.
Key job responsibilities
Essential Responsibilities
The responsibilities fall into several key areas:
Case Management & Communication
Initiate and respond to Military leave/disability inquiries
Provide holistic case management services
Deliver updates to employees and stakeholders
Calculate payments using system formulas
Assessment & Compliance
Review Military documentation and adjudicate leaves
Ensure compliance with federal/state laws and Amazon policies
Maintain accurate system records
Adapt case management plans to changing needs
Problem-Solving & Support
Handle sensitive situations
Troubleshoot and remove barriers
Solve problems with limited information
Return-to-Work
Facilitate smooth return-to-work transitions
Educate managers and business partners
Collaboration
Partner with third-party administrators, HR, Legal, Payroll, Benefits, and other departments
Language-Specific
Communicate effectively in English
Basic qualifications
- Bachelor's degree
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- 2+ years of customer service experience, or HR, or a related field
Preferred qualifications
- 2+ years of human resources functions experience
- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems, HRIS
- Experience with Microsoft Office products and applications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Case Mgr (MIL) [S], Disability and Leave Services at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- What's a project where you used Microsoft Office hands-on?
- Walk me through how you've used Outlook in your day-to-day work.
- What are the limits of Excel that you've run into, and how did you work around them?
- What's a project where you used Word hands-on?
- Walk me through how you've used Hris in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Microsoft Office, Outlook, Excel, Word, and Hris. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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