Central Operations Support Executive, EF MENA

Amazon is hiring a Central Operations Support Executive, EF MENA in Cairo, Egypt. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions Excel, Microsoft Office and operations management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Central Operations Support Executive providing operational support, analyzing performance metrics, and improving seller experience.

ExcelMicrosoft Office

operations-managementcustomer-supportdata-analysislogisticsprocess-improvement

The Central Support Executive serves as the primary operational point of contact for sellers, driving performance improvements and ensuring a seamless seller experience across fulfillment and logistics operations. This role is responsible for managing seller-facing communications through voice and non-voice channels, resolving operational challenges, analyzing performance metrics, and collaborating with cross-functional teams to drive operational excellence.

The ideal candidate is customer-obsessed, highly analytical, and capable of managing multiple priorities in a fast-paced environment. They should demonstrate strong communication skills, ownership, and a continuous improvement mindset to support sellers, reduce operational defects, and contribute to business growth and scalability.

Key job responsibilities
1.Provide operational support to sellers through outbound and inbound communication channels, including calls, emails, and virtual meetings, ensuring timely resolution of issues and inquiries.
2.Act as the primary point of contact for sellers, partnering with internal stakeholders and external partners to resolve operational challenges and drive successful execution.
3.Analyze operational performance metrics, identify root causes of defects, and implement corrective actions to improve seller experience and operational outcomes.
4.Develop, maintain, and execute standard operating procedures (SOPs) while identifying opportunities for process improvements and automation.
5.Drive adoption of program policies, operational best practices, and new initiatives through proactive seller communication and coaching.
6.Collaborate with cross-functional teams to escalate, track, and resolve operational issues, ensuring timely closure and customer-centric outcomes.
7.Support business continuity during peak events and critical operational periods by proactively managing seller performance and operational risks.
8.Willingness to work weekends, holidays, and rotational shifts as required by business needs.

Basic qualifications

- 1+ years of operations management experience
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Experience demonstrating strong analytical abilities and confidence in the use of data
- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level
- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
- Should be fluent in English and Arabic (Verbal and written).

Preferred qualifications

- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in SQL Server/MySQL
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
- Skill to handle external sellers as stakeholders/customers with outstanding organizational and follow-up skill

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Central Operations Support Executive, EF MENA at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Central Operations Support Executive, EF MENA is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in EG, Cairo.
The job was posted on July 20, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementCustomer SupportData AnalysisLogisticsProcess ImprovementExcelMicrosoft Office

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Customer Support, Data Analysis, Logistics, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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