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Central Operations Support Executive, IN External Fulfillment

Central Operations Support Executive, IN External Fulfillment at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

IN, KA, Virtualmidfull-time

AI in this role

Remotely support daily seller fulfillment operations, metrics monitoring, and process improvements.

excelsql

data-analysisoperations-managementstakeholder-management

Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
5. Willing to work on weekends

Basic qualifications

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel

Preferred qualifications

- Experience with SQL

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Skills and AI tools this role asks for

Data AnalysisOperations ManagementStakeholder ManagementExcelSql

Questions you could be asked

Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
What's a project where you used Excel hands-on?
Walk me through how you've used Sql in your day-to-day work.

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List these exact terms on your resume: Data Analysis, Operations Management, Stakeholder Management, Excel, and Sql. An applicant tracking system matches the wording, not the idea.
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