Channel Partner Manager

Ravelin is hiring a Channel Partner Manager in London, United Kingdom. Level rates it ; you can apply on Ravelin.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 4 other open roles at Ravelin.
The role was posted in the last few days.

AI in this role

Who are we?

Hi! We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers.

And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews.

If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses.
The Role
The Channel Partner Manager leads Ravelin's day-to-day relationship with our strategic parent-company partner and makes sure delivery and the relationship are well coordinated. This is a coordination and relationship role: you connect the right people across teams and stakeholders so the partnership runs smoothly.
You'll coordinate across teams, run regular partnership meetings and updates, and own the process for handovers, actions and escalations. You'll work across Ravelin's Account Management, Customer Success, Product and Engineering teams, and with the partner's commercial, product and operations teams.

Responsibilities

Relationship management: Build and maintain trusted relationships with stakeholders at every level of the partner.
Cross-functional coordination: Coordinate Ravelin's Account Management, Customer Success, Product and Engineering teams to support day to day success.
Delivery: Lead delivery of operational projects with the partner, making sure merchants are well supported
Stakeholder engagement: Tailor communication to different audiences.
Partnership governance: Run regular partnership meetings and leadership forums.
Escalations and SLAs: Own escalations and SLA response times.
Reviews and reporting: Lead SBRs and regular updates that share progress, challenges and successes.

What we're looking for

At least 3 years' experience in partnership management, project management or consulting, within a start-up or a bank, ideally including managing a strategic partner rather than just clients.
Confidence working with senior leaders on both sides of a partnership, and influencing without direct authority.
A data-led approach: you can agree KPIs with a partner and build SBRs and reporting from them.
Proven experience delivering operational projects and SBRs, with strong process and project management, running multiple workstreams and stakeholders at once.
Excellent presentation skills: confident building and presenting to senior audiences, with clear, concise written and verbal communication.
Comfort owning escalations and SLA response times.
Strong product knowledge, with the curiosity to learn Ravelin's products in depth and explain them clearly to partner teams.
Strong, proactive coordination: organised, pushing work forward across teams and managing your own workload and diary in a fast-paced environment.
UK-based and able to travel regularly to the US.

Nice to haves

Knowledge of the fraud and payments industry.
Experience working inside, or alongside, a large acquirer or payments group.
Familiarity with APIs, cloud or data science concepts.

What we're looking for

At least 3 years' experience in partnership management, project management or consulting, within a start-up or a bank, ideally including managing a strategic partner rather than just clients.
Confidence working with senior leaders on both sides of a partnership, and influencing without direct authority.
A data-led approach: you can agree KPIs with a partner and build SBRs and reporting from them.
Proven experience delivering operational projects and SBRs, with strong process and project management, running multiple workstreams and stakeholders at once.
Excellent presentation skills: confident building and presenting to senior audiences, with clear, concise written and verbal communication.
Comfort owning escalations and SLA response times.
Strong product knowledge, with the curiosity to learn Ravelin's products in depth and explain them clearly to partner teams.
Strong, proactive coordination: organised, pushing work forward across teams and managing your own workload and diary in a fast-paced environment.
UK-based and able to travel regularly to the US.

Nice to haves

Knowledge of the fraud and payments industry.
Experience working inside, or alongside, a large acquirer or payments group.
Familiarity with APIs, cloud or data science concepts.

How we rate this

Channel Partner Manager at Ravelin rates 32 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.