Claims Client Carrier Relationship Officer

Company:

Description:

Marsh is seeking candidates for the following position:

Claims Client Carrier Relationship Officer

What can you expect?

• Exposure to a large number of Marsh small to medium size clients and their specific insurance products and claims
• Exposure to some of the largest insurers in South Africa
• Fast paced work environment
• Well-structured and paperless claims services
• Providing essential claims services to ensure client business success

What is in it for you?

• Solid platform to grow and build your technical skills and expertise in insurance.
• Ability to enhance your skills via various on the job training and internal online resources.
• Being part of a global organization
• All benefits as per the location HR policy will be applicable

We will count you on to.

• Review and understand incoming documentation seeking guidance or advice where necessary
• Identify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification required
• Communicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolution
• Provide support for procedural guidance to clients and facilitate information requests between colleagues ,insurers and clients
• Communicate with colleagues, clients or beneficiaries to provide status updates, and follow-up with insurers on escalations
• Generate claims reports from internal system as required, validate, supplement and distribute as necessary
• Adhere to compliance / regulatory requirements, or Marsh’s Professional standards to maintain quality & avoid potential E&O situations
• Build and maintain effective relationships with clients, colleagues, third parties and insurers
• Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times, and as per local procedures
• Ensure all applicable records and files are kept up to date in accordance to internal policies Proactively handle tasks and activities to ensure adherence to local or client service standards, or KPI's
• Manage and prioritize workloads to meet deadlines, service standards or deliverables, escalate or seek assistance where necessary
• Manage allocated claims portfolios to ensure overall adherence to Marsh Policies
• Manage escalations from start to end and ensure all involved parties kept up to date with developments and seek or defer for appropriate advice where necessary
• Keep all relevant parties informed ,as appropriate , of any potential problems or contentious claims
• Manage outstanding run off claims per the professional standards

What you need to have?

• Insurance and claims handling knowledge
• Clear and concise oral and written communication skills in English.
• Strong numerical skills
• Excellent organization skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team
• Be comfortable and have experience working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
• Ability to work under pressure
• Strong time management skills
• Ability to problem solve
• Previous insurance studies will be advantageous

What makes you stand out?

• Work experience in Insurance with, 4+ years of previous insurance claims preferably commercial claims
• Ability to deal with work pressures and client demands
• Demonstrate a high passion for client service and satisfaction
• Demonstrate a drive for personal development and growth
• Clear work history of high performance and adherence to Marsh Standards and performance goals
• Good work ethic
• Team player
• Strong verbal & written communication skills