Claims Program Specialist

Job Type:

Build a brilliant future with Hiscox

Claims Program Specialist

The Position Can Be Based In:

• Atlanta, GA
• Boston, MA
• Chicago, IL
• Manhattan, NY
• Scottsdale, AZ
• West Hartford, CT

Position Summary:

The Claims Program Specialist is responsible for supporting operational excellence across the Claims organization through a combination of claims technician support, training delivery, onboarding coordination, content management, and process enablement. This role serves as a bridge between day-to-day claims operations and organizational learning by helping employees effectively utilize claims systems, workflows, tools, and business processes.

The position operates as a hybrid role, with approximately 50% of time dedicated to Claim Technician responsibilities and 50% dedicated to training, operational enablement, and learning program support. The Claims Program Specialist partners closely with the Claims Program Manager, Claims Leadership Team, Quality Assurance, Compliance, and subject matter experts to ensure training materials remain current, effective, and aligned with business needs.

Key Responsibilities

Training and Operational Enablement:

• Deliver instructor-led and virtual training programs related to:
  • Claims systems and technology
  • Payment processing procedures
  • Claims workflows and business processes
  • New technology and tool adoption
  • Best practice execution
  • Process changes and operational initiatives
• Facilitate portions of the new hire onboarding program
• Assist in the development, maintenance, and enhancement of training curricula, job aids, reference guides, and operational documentation
• Convert repeatable training content into self-service learning materials, including e-learning modules, videos, quick reference guides, and process resources
• Support implementation and adoption of new claims tools, technologies, and operational initiatives
• Coordinate training logistics, scheduling, attendance tracking, and completion reporting
• Monitor learner feedback and recommend improvements to training content and delivery methods

Learning Platform and Content Management:

• Maintain and enhance the Claims LaunchPad and other learning resources
• Ensure training content remains current, accurate, and easy to navigate
• Support training reporting, content governance, version control, and completion tracking
• Coordinate updates resulting from process changes, QA findings, compliance requirements, or technology enhancements

Claim Technician Support Functions:

• Process claim payments and related financial transactions
• Perform assigned technical and administrative support activities
• Assist Claims Professionals with workflow execution and operational tasks
• Support claims process efficiency initiatives and operational improvement efforts
• Maintain accuracy and quality standards while completing technical support work

Qualifications

Required:

• Experience within property and casualty insurance, claims operations, or a related business environment.
• Working knowledge of claims systems, workflows, business processes, and operational procedures.
• Strong communication and presentation skills.
• Strong organizational and project coordination skills.
• Demonstrated ability to learn and explain technical concepts, systems, and processes.
• Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and SharePoint.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Preferred:

• Experience facilitating training, onboarding, coaching, mentoring, or knowledge transfer activities.
• Experience developing training materials, job aids, e-learning content, or reference documentation.
• Familiarity with learning management systems, SharePoint, or knowledge management platforms.
• Experience supporting operational change management or technology implementations.

Success Measures

Success in this role may be measured through:

• Effective delivery of onboarding and operational training programs.
• Timely maintenance and enhancement of Claims LaunchPad content.
• Completion and reporting of required training activities.
• Adoption and utilization of new systems, tools, and business processes.
• Positive feedback from learners, leaders, and stakeholders.
• Reduction in repetitive training demands on operational leaders and subject matter experts.
• Continued execution of assigned Claim Technician responsibilities while supporting training objectives.

Hiscox Values:

At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.

• Courage: Dare to take a risk
• Ownership: Passionate, commercial and accountable
• Integrity: Do the right thing, however hard
• Connected: Together, build something better
• Human: Clear, fair and inclusive

Salary Range: $60-$80k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

**Please note that this position is hybrid and requires two (2) days in our office weekly**

What Hiscox USA Offers:

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short- term disability and long-term disability coverage
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
• Dynamic, creative and values-driven culture
• Modern and open office spaces, complimentary drinks

About Hiscox:

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

About Hiscox USA:

Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.

Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.

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