Client Director - Telecoms

NCC Group is hiring a Client Director - Telecoms in Manchester, United Kingdom. Level rates it ; you can apply on Level.

AI in this role

The Client Director is a senior strategic sales leader responsible for managing 1–2 high-value global accounts within the Telecommunications sector, acting as the primary relationship owner and trusted advisor. This role will bring significant experience working with Telecommunications business' with a strong understanding of the regulatory, operational, and risk challenges facing the sector. The role drives multi-year account growth through exceptional engagement, value creation, and orchestration of internal resources. The Client Executive will carry a £5M–£10M annual quota and work in partnership with cross-functional stakeholders including Pre-Sales Architects, Customer Success Managers, Sales Specialists, and Marketing.

Key Responsibilities

Strategic Account Ownership:

Serve as the executive sponsor and primary point of contact for 1–2 of global strategic accounts within the Telcos sector.
Align internal resources to co-develop tailored solutions.

Multi-Year Account Planning:

Build and maintain detailed multi-year account plans, incorporating customer objectives, competitive intelligence, and a strategic roadmap for growth.

Customer Engagement & Executive Alignment:

Develop deep, trusted advisor relationships with senior client stakeholders.
Drive regular executive-level engagement and strategic business reviews.

Revenue Growth & Renewal Strategy:

Identify and pursue opportunities for renewal, cross-sell, and upsell.
Lead contract negotiations, renewals, and pricing discussions in collaboration with Legal and Finance.

Acquisition Expansion & Value- Based Solutioning:

Lead efforts to expand footprint within the client through new use cases, divisions, or geographies.
Collaborate with technical teams to design solutions aligned to client priorities and measurable outcomes.

Value-Based Solutioning:

Collaborate with Pre-Sales and Technical Architects to design and position solutions that align with customer priorities and deliver measurable outcomes.

Internal Orchestration:

Drive collaboration across internal teams (Customer Success, Sales Specialists, Product, Delivery, and Operations) to ensure solution alignment and customer success.

Forecasting & Reporting:

Maintain accurate, up-to-date forecasts and deal progression in Salesforce.
Proactively identify risk and opportunity areas in the pipeline.

Customer Advocacy:

Champion customer needs internally, inform product and services evolution, and participate in executive briefings or advisory boards where appropriate.

Success Measures:

Achievement of annual revenue and quota attainment (£5M–£10M).
Year-over-year account growth and expansion into new business lines or regions.
Customer retention, renewal rates, and Net Revenue Retention (NRR).
Strategic alignment with client initiatives and satisfaction metrics (e.g., NPS, CSAT).
Internal stakeholder feedback on collaboration, leadership, and execution.

Skills, Knowledge & Expertise

Core Competencies

Deep Telecoms expertise, including experience selling into and managing relationships within Telecommunications organisations.
Strategic cross-functional leadership.
Executive presence and stakeholder management.
Solution selling and business case development.
Opportunity origination and deal shaping.
Cybersecurity services understanding.

Key Attributes

Inspiring – Motivates teams and clients toward ambitious goals; creates momentum.
Visionary & Strategic – Communicates the “art of the possible” and navigates complex client ecosystems with structured growth plans.
Execution-Oriented – Demonstrates a strong closing mentality, accountability, and resilience in high-stakes environments.
Collaborative & Inclusive – Aligns cross-functional teams effectively; promotes transparency, trust, and mutual accountability.
Commercially Fluent – Balances customer success with profitability; understands value creation and enterprise dynamics.
Integrity & Customer Advocacy – Operates with honesty, ethical selling, and a relentless focus on long-term client outcomes.

How we rate this

Client Director - Telecoms at NCC Group rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.